Floating Teller

Job Description: Floating Teller

As a Floating Teller, you will support Relationship Bankers by providing essential transactional services, assisting with client needs, and ensuring a positive customer experience across branches. All positions receive training on required products, services, and operational procedures to effectively perform the role.

Main Responsibilities and Duties:

• Guide and advise customers on the array of services offered by the bank, including in-branch services, digital platforms, and business partner resources.
• Support individual goals by engaging with customers through face-to-face interactions and outbound calls, providing solutions and recommendations based on their specific needs.
• Carry out responsibilities related to account opening and closing, assist customers in selecting appropriate accounts, review account details, and ensure compliance with BSA and CIP standards.
• Assist with consumer loan applications: request loan submissions, maintain awareness of loan regulations and procedures, and support management of consumer loan accounts at branches.
• Identify customer needs and refer them to specialized teams, including small business, corporate, mortgage, and financial advisory teams.
• Maintain high customer satisfaction through professional and positive interactions, ensuring an outstanding banking experience.
• Ensure all departmental tasks and documentation comply with relevant laws, regulations, policies, and procedures, including mandatory compliance training.
• Perform additional responsibilities and assignments as needed.

Qualifications:

• Ability to effectively motivate and communicate in one-on-one and small group situations with customers, clients, and colleagues.
• Adopt a team-centered approach to collectively support customers in a fast-paced banking environment.
• Supervise and guide branch staff in accordance with protocols when the AFCM is unavailable.

Education and Experience:

• HS Diploma/GED
• 12 months of customer-facing experience with a goal-driven focus
• Registration with the National Mortgage Licensing System and Registry (NMLS) is mandatory

Computer Skills:

• Proficiency in MS Office programs
• Leverage social media platforms to enhance brand awareness and gain market insights

Other Qualifications:

• Occasional travel for meetings, training, and assistance with bank conversions or acquisitions, with minimal overnight or out-of-town commitments
• Ability to provide guidance and support to other financial institutions in the market

Equal Employment Opportunity:

Simmons First National Corporation and its subsidiaries are dedicated to ensuring fair and equal employment opportunities for all individuals, regardless of race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability, or any other legally protected characteristics.

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