Banking Services Associate

Banking Services Associate

Regions believes in empowering individuals who are results-oriented, dedicated to maintaining high standards, and possess unwavering integrity to thrive within the organization. The company promises a fulfilling career with prospects for personal and professional development.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Banking Services Associate is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The purpose of this role is to create meaningful personal connections with customers while processing transactions, identify ways for Regions to meet customer needs, and assist in resolving end to end customer service inquiries. This role offers an exciting opportunity for candidates with prior teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development, and upward mobility.

Regions is dedicated to improving the lives of its customers and communities. The preferred candidate should demonstrate ambition and flexibility in promoting the benefits of flexible banking options to customers. Essential attributes include strong communication skills and the capacity to provide personalized customer care.

Primary Responsibilities:

• Provides a consistent and satisfactory customer experience at the teller counter by proficiently managing customers' financial transactions like deposits, withdrawals, and bill payments
• Answering customer queries about products and services and carrying out basic maintenance tasks like providing new or replacement cards, updating information, resetting PINs, reordering checks, and resolving simple issues
• Forges relationships with customers, staying up-to-date on their interactions with the bank
• Educating clients on common consumer goods and digital innovations like mobile apps, online services, and ATM options, all designed to simplify banking procedures and enhance customer satisfaction
• Offers support to branch and team members through basic tasks to assist in solving customer problems efficiently
• Contacting customers and prospects through outbound phone calls utilizing compiled lead lists to educate them on emerging technology and support them with their financial requirements
• In cases where intricate financial needs are identified, customers are referred to a specialized in-house team for assistance
• Ensures adherence to bank procedures and regulations, carrying out assigned duties by the Branch Manager; as a branch team member, maintains the implementation of secure banking methods, which includes the identification and reporting of operational risks
• Meets branch targets and achievements by identifying customer requirements and giving appropriate advice and insights on Regions' solutions

The responsibility includes monitoring hours worked beyond 40 hours per week and qualifies for overtime pay under the Fair Labor Standards Act regulations.

Incentives can be earned in this position.

Requirements:

• Graduating with a high school diploma or successfully completing the GED program is crucial
• Readiness to work on Saturdays as and when required
• Aptitude for managing money and processing cash dealings
• Proficient in exchanging information in person, over the phone, and through electronic communication
• Adept at routinely operating a computer, involving typing and sustained focus on a monitor
• Aptitude for walking and standing for extended durations without strain
• Ability to lift up to twenty (20) pounds

Preferences:

• Proficient in banking practices, cash handling procedures, and customer interactions with a minimum of one year of experience

Skills and Competencies:

• Illustrating competence in observing and adhering to specified regulations, procedures, and standards
• Ability to support clients with digital financial services
• Juggling several priorities simultaneously is a beneficial skill in any field
• Aptitude for managing significant cash amounts
• Displaying a keen focus on customer-centricity and skillfully fostering enduring relationships with clients is vital

Status of Position: Full-time job

Compensation Details:

Compensation grades are linked to specific jobs and are utilized as a frame of reference to inform compensation choices. Various aspects such as experience, skills, understanding, impact, location, and particularly, job performance significantly affect the pay individual employees receive within their role.

Incentive-Based Remuneration Schemes: This role includes the option to participate in incentive-based remuneration schemes. Workers can receive bonuses depending on their performance against defined metrics and goals.

Benefits Information: Regions offers a benefits package that is flexible, comprehensive and recognizes that one size does not fit all for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Benefits:

• Paid Vacation/Sick Time
• A 401K with a company match is a retirement savings plan that enables employees to save a portion of their earnings for the future while also benefiting from additional contributions made by their employer
• Assistance with medical expenses, dental treatments, and vision care falls under the umbrella of healthcare benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

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