Consumer Banker

Consumer Banker

Job Description for Consumer Banker:

The Consumer Banker is responsible for building and maintaining strong client relationships by providing personalized financial solutions, guidance, and exceptional customer service. This role focuses on understanding client needs, recommending suitable consumer banking products, identifying new business opportunities, connecting clients with specialized banking partners, promoting digital banking solutions, and delivering an outstanding banking experience while supporting community engagement efforts.

Benefits for Consumer Banker:

• An incentive program and competitive salary structure are part of employee benefits
• Insurance options for accessing medical, dental, and vision treatments
• The 401(k) retirement savings plan serves as a valuable tool for individuals to build a nest egg for their retirement years
• Access to ongoing learning opportunities is vital for individuals aiming to excel in their professions
• The primary goal of the Employee Assistance Program (EAP) is to offer employees resources for addressing personal challenges and improving overall well-being
• Network groups that prioritize diversity and inclusion have a direct impact on boosting employee engagement within the workforce
• Possibility for growth within a community-oriented entity

Responsibilities for Consumer Banker:

• Develop and maintain long-term relationships with new and existing clients.
• Understand client financial needs and recommend appropriate consumer banking products and services.
• Promote banking solutions for individuals and small businesses while connecting clients with specialized teams such as Mortgage, Investments, and Wealth Management.
• Conduct proactive client outreach through follow-up calls, onboarding activities, marketing initiatives, and community events.
• Process banking transactions accurately while following bank policies and regulatory requirements.
• Resolve client service concerns and provide account servicing and maintenance support.
• Educate clients on digital banking solutions, including online banking, mobile banking, and ATM services.
• Support fraud prevention efforts by following security procedures and completing required training.
• Assist in achieving branch sales goals through new account growth, lending support, referrals, and client retention activities.
• Participate in community outreach and networking activities to strengthen client relationships and represent the bank.

Qualifications for Consumer Banker:

• High school diploma or GED equivalent required.
• Minimum one year of client consultation experience focused on relationship building, with consultative sales or banking experience preferred.
• Minimum one year of banking experience including deposits, account servicing, new account opening, and consumer lending is preferred.
• Eligible for NMLS registration or currently registered with the National Mortgage Licensing System and Registry.

About Us:

Since 1834, Old National Bank has been dedicated to serving clients and communities, boasting more than $70 billion in assets. As a reliable regional bank, our primary goal is to assist individuals, families, and businesses in reaching their financial objectives. Our firm commitment lies in strengthening the communities we serve through active volunteerism, charitable giving, and exceptional customer care.

Emphasizing inclusivity, teamwork, and integrity, we strive to provide an environment where all employees are respected and valued. We are committed to offering equal employment opportunities to applicants regardless of protected characteristics.

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