Personal Banker

Position Overview for Personal Banker:

As a Personal Banker employed by PNC, your duties involve offering top-notch customer service, guiding customers in their financial transactions, and facilitating the functioning of branch operations. Your key aim is to establish a delightful customer experience and identify moments to advocate for PNC's array of products and services.

Responsibilities for Personal Banker:

• Presents a unique customer experience that centers around enhancing financial welfare and fostering customer commitment.
• Deals with diverse customer interactions in a prompt and accurate manner.
• Educates customers on the various possibilities they have for managing their finances.
• Recognizes opportunities in customer interactions and channels them to the appropriate branch team.
• Drives customer participation in lobby programs and substantial interactions.
• Adjusts PNC offerings to suit the needs of clients.
• Recognizes opportunities for sales expansion and facilitates customer referrals to the appropriate team members for strengthening relationships.
• Provides guidance to clients regarding digital banking tools, technology choices, and self-service resources to streamline financial transaction management.
• Demonstrates adept handling of customer issues through application of product and procedural knowledge.
• Guarantees the accurate execution of teller and branch operations in accordance with PNC's policies and procedures.

Preferred Skills for Personal Banker:

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Qualifications for Personal Banker:

• No experience needed beforehand.
• A university or college degree is usually not a prerequisite for roles at this level.
• Possession of a high school diploma or a GED is favorable.
• Similar combinations of education, job-specific credentials, or relevant background (including military service) could be weighed.
• No degree required.
• Not mandatory to possess certifications or licenses.

Benefits for Personal Banker:

PNC gives a broad spectrum of benefits to fulfill your current and future needs:

• Full array of medical, dental, and vision benefits
• Life Insurance
• Coverage for Disabilities in the Short and Long Haul
• PNC's 401(k) plan includes a matching component from the company along with opportunities for pension and stock purchase participation
• A Dependent Care Reimbursement Account enables employees to set aside a portion of their earnings before taxes to cover eligible dependent care costs, such as daycare, preschool, or after-school care
• Backup Child/Elder Care
• Guidelines for reimbursement related to adoption, surrogacy, and doula support can be found within the Adoption, Surrogacy, and Doula Reimbursement policy document
• Educational Aid (with certain programs fully subsidized) is accessible for those in need of support
• The program includes financial incentives to drive enthusiasm and involvement in wellness-related initiatives
• Paid Time Off

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