Customer Service Banker

Customer Service Banker

Job Summary:

A Customer Service Banker serves as a key link between customers and the financial institution, handling both transactional processes and providing high-quality customer service. This role plays a significant part in ensuring smooth operations and client satisfaction within the bank.

Key Responsibilities:

• Offer quick, precise, and welcoming customer assistance.
• Carry out routine monetary transactions such as depositing funds, withdrawing cash, and settling payments.
• Create and uphold customer records.
• Determine the needs of customers and advise on relevant banking offerings.
• Encourage the adoption of online banking platforms and automated assistance alternatives.
• Maintain conformity with banking guidelines and legislation.
• Ensure records are up-to-date and verify the accuracy of transactions.
• Assist clients in resolving issues and deliver suitable answers to meet their needs.

Qualifications:

• Possession of a high school diploma or its equal is necessary.
• Background in cash management, retail operations, or client interactions.
• Candidates with prior banking experience are preferred.
• Essential computer and communication aptitudes form the foundation for success in the digital age.

Skills:

• Proficiency in providing excellent customer service and building relationships.
• Careful observation and precision in maintaining accuracy.
• Skill in juggling various responsibilities concurrently in a rapid-paced setting.
• Foundational awareness of banking offerings and solutions.

Additional Information:

• Infrequent travel required for workshops or seminars.
• Operations take place within a branch setting.

About South State Bank:

SouthState is a developing bank that prioritizes the development of robust client connections, upholding community principles, and implementing advanced financial alternatives. We are dedicated to supporting our employees in constructing prosperous careers while providing outstanding service to our clients.

SouthState Bank is an Equal Opportunity Employer. We welcome applications from all qualified individuals, including veterans and those with disabilities.

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