Branch Banking Officer

Job Overview: Branch Banking Officer

Responsible for providing exceptional customer service, achieving growth objectives, optimizing operational efficiency, and developing store associates. Builds and maintains strong client relationships using a comprehensive range of banking services.

Benefits and Incentives:

• Achievement-Oriented Incentive Program: Earn rewards based on your accomplishments.
• Enhance your skills through personalized premier banker programs focused on professional development.
• Career Growth: Transparent pathways to achieve professional goals.
• Eligible for performance-based incentive compensation.
• Comprehensive benefits package.

Store Management:

• Approximately 20% of time dedicated to cultivating key client relationships.
• Develops and executes sales and promotional initiatives with creativity and enthusiasm to achieve goals and exceed quality standards.
• Supports coordinated delivery of financial products and services, including tailored loans, financial administration, and investment guidance, by referring clients to appropriate departments.
• Leads store growth initiatives, targeting consumer and small business markets, or both, depending on market conditions, while ensuring daily and weekly growth objectives are met.

Team Leadership:

• Oversees recruitment, deployment, evaluation, development, promotion, and, if necessary, separation of store associates.
• Coaches and mentors employees to acquire the skills necessary for their roles, emphasizing consumer and small business lending expertise.
• May serve as a coach, mentor, or trainer and deliver instruction as a subject matter expert.

Operational and Regulatory Compliance:

• Ensures branch operations run efficiently while meeting regulatory and quality standards.
• Adheres to all applicable banking regulations and stays informed of any updates.
• Maintains knowledge of policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other relevant regulations.

Qualifications:

• Associate degree or equivalent hands-on experience in banking, finance, business, or a related field.
• 4–7 years of leadership or management experience in retail banking.
• Active involvement in community organizations.
• Strong attention to detail and ability to manage multiple priorities effectively.
• Proficient in Microsoft Word, Excel, banking systems, and office equipment.
• Demonstrated skill in training and mentoring staff.
• Proven sales ability and strong interpersonal skills.
• Knowledge of retail banking products and services; experience in originating consumer and small business loans preferred.
• Compliance with Federal, State, and local consumer protection laws governing loan origination, including the SAFE Act.

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