Teller Representative

Teller Representative

Role Overview:

This position focuses on delivering an excellent customer service experience, processing financial transactions accurately, assisting existing and prospective customers, and supporting branch sales goals.

Key Responsibilities:

• Provide consistently high quality customer service to enhance customer satisfaction
• Perform essential customer interactions and cash handling transactions
• Reconcile daily cash balances to ensure financial accuracy and stability
• Identify referral opportunities that contribute to branch success
• Comply with all banking regulations and legal requirements, including Atlantic Union Bankshares’ BSA/AML Policy and Procedures
• Identify risks and escalate concerns through proper procedures
• Maintain knowledge of bank products, services, and other business units
• Adapt to evolving digital banking channels and tools
• Perform additional duties as assigned

Reporting Structure:

This role reports directly to the branch leader.

Required Qualifications:

• High school diploma or equivalent required
• Cash handling experience preferred
• Prior customer service experience required

Skills and Competencies:

• Strong customer service skills
• Effective verbal and written communication abilities
• Sound business judgment and decision making skills
• Basic computer proficiency
• Ability to multitask with strong attention to detail
• Flexibility and adaptability in changing environments
• Ability to stand for extended periods and lift up to 30 pounds
• Flexible scheduling based on business needs

Compensation and Workplace:

Salary will be based on education, experience, and certifications and may include incentive compensation or discretionary profit-sharing programs. Atlantic Union Bank is committed to maintaining a drug-free workplace and ensuring Equal Employment Opportunity for all employees.

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