Banking Office Manager

Banking Office Manager

Job Summary:

This role is responsible for all functions, staff, and daily operations within a banking center. They are responsible for implementing the Webster banking center network strategy, which includes achievement of sales, customer service, P&L management, operations, and colleague development goals while also contributing to the achievement of District goals. This role is tasked with acquisition, integration, and optimization of new and existing client relationships. The colleague must develop and maintain a strong level of partnership with segment and line of business partners through collaboration and communication.

The requirements and commitments that you will need to adhere to:

• Consistently achieve or exceed all sales targets, retention objectives, and Superior Service Quality (SSQ) standards.
• Build, enact, and oversee a comprehensive business proposal while also assisting in setting team goals for sales and customer service.
• Nurture and maintain customer connections, actively market supplementary solutions, and address customer grievances promptly. Assist in supporting the client segmentation strategy through the utilization of sales techniques, customer retention efforts, and diverse banking initiatives to strengthen the growth and profitability targets of the Banking Center.
• Acknowledge, foster, and fortify pivotal customer segment bonds through specialized sales approaches and endorsing referrals.
• Ensure familiarity with the complete suite of Webster's asset, liability, and partner products, as well as the alternative methods for their use.
• Guide, cultivate, and ensure team responsibility through the display of leadership qualities and serving as a role model.
• Utilize and demonstrate the effective use of all sales tools and resources at your disposal.
• Timely completion of audits is essential to meeting or surpassing branch operations review requirements.
• Ensure conformity with Federal and State statutes and bank regulations.
• Manage the timetables of branch staff to fulfill customer service needs and provide flexibility in staffing arrangements at the banking center.
• Drive high team performance by instilling accountability for top-notch results. Support employee engagement with coaching, assistance, and timely, constructive feedback on their performance.
• Establish a structured training program for new team members, encompassing the overview of policies, procedures, and operational duties within the banking center.

Skills and Abilities:

• Specialized knowledge of retail banking products and services.
• Key qualifications encompass proficiency in customer service, effective relationship building, organizational skills, computer literacy, comfort with current technology, and strong communication aptitudes.

Education Qualifications:

• The minimum educational requirement is a high school diploma, or equivalent like a General Education Degree (GED)
• Applicants with a BA/BS degree in Arts or Sciences are given preference

Experience Qualifications:

• The ideal candidate should have 5-7 years of background in banking, showing expertise in leadership, customer interaction, management, communication, and organizational proficiencies

About Us:

Webster, established in 1935, has always placed a strong emphasis on prioritizing individuals, whether they are customers, employees, or members of the community. As a respected commercial bank, our primary focus is to deliver excellent service to our clients and make meaningful contributions to the localities we serve. Guided by values such as Integrity, Collaboration, Accountability, Agility, Respect, and Excellence, Webster distinguishes itself as a bank that values integrity and a workplace that values its employees. If you are looking for a career that is purposeful and fulfilling, Webster offers a platform to achieve your professional goals while positively impacting society.

Diversity and non-discrimination are core principles at Webster and its subsidiaries, ensuring an environment where all employees are respected and treated equally.

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