Branch Operations Manager

Branch Manager

Job Description:

As a Branch Manager at PNC, you will be responsible for leading a retail banking branch with a focus on driving revenue growth, enhancing customer satisfaction, and ensuring operational excellence. This role involves managing branch priorities, developing employees, and delivering a consistent, high-quality customer experience across all banking channels.

Job Responsibilities:

• Plan and execute branch activities effectively to improve overall performance and manage priorities efficiently.
• Increase revenue and strengthen customer loyalty through consultative conversations and tailored financial solutions.
• Promote a seamless, multi-channel banking experience that ensures easy access for customers.
• Collaborate with internal and external partners to achieve organizational and business goals.
• Build a strong team by recruiting, onboarding, coaching, and developing employees.
• Lead and implement sales strategies to achieve targets and improve customer engagement.
• Drive branch revenue growth by acquiring new customers and expanding relationships within consumer and business segments.
• Support business banking development through community engagement and strategic outreach.
• Coach team members on consultative selling techniques to improve financial wellness outcomes and performance.
• Demonstrate understanding of financial statements, including balance sheets and income statements.
• Ensure customers receive a consistent and high-quality experience through strong leadership and coaching.
• Leverage technology to enhance customer interactions and provide advisory-based banking solutions.
• Resolve customer issues effectively to ensure smooth branch operations and high satisfaction levels.
• Promote an integrated and consistent customer experience aligned with PNC standards.
• Attract, retain, and develop top talent through structured onboarding, coaching, and career development support.
• Provide regular feedback to maintain high performance standards and employee growth.
• Uphold PNC values and foster an inclusive, supportive workplace culture.
• Manage operational, reputational, human capital, and business risks effectively.
• Implement controls to reduce risks associated with sales practices and operations.
• Ensure compliance with regulatory requirements, company policies, and operational procedures.

Qualifications:

• Minimum of 5 years of relevant experience, including at least 2 years in a leadership or supervisory role.
• No strict requirement for a college degree; equivalent combinations of education, certifications, or military experience may be considered.
• Strong leadership, accountability, and decision-making skills.
• Experience in banking operations, customer relationship management, and team development.
• Ability to coach teams, delegate effectively, and drive performance outcomes.
• Strong focus on customer experience, sales execution, and business growth.
• No certifications or licenses required.

Benefits:

• Medical, dental, and vision insurance coverage with optional HSA participation.
• Life insurance protection for employees and eligible dependents.
• Short-term and long-term disability coverage.
• 401(k) retirement plan with company matching, pension options, and employee stock purchase programs.
• Dependent care assistance and backup childcare/eldercare services.
• Adoption, surrogacy, and doula reimbursement support programs.
• Educational assistance programs, including fully funded learning opportunities.
• Wellness initiatives with financial incentives for participation.
• Comprehensive paid time off and leave benefits.

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