Client Relationship Banker

Client Relationship Banker

Job Description:

The Client Relationship Banker is responsible for building and maintaining strong client relationships by providing personalized financial guidance, banking solutions, and exceptional customer service. This role focuses on strengthening existing client relationships, identifying new business opportunities, referring clients to specialized banking partners, promoting digital banking services, and delivering an outstanding banking experience while supporting community engagement initiatives.

Benefits:

• Competitive salary and incentive program
• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Continuing education and professional development opportunities
• Employee Assistance Program (EAP)
• Impact Network Groups that promote diversity, inclusion, and employee engagement
• Career growth opportunities within a community-focused organization

Key Responsibilities:

• Build and maintain lasting relationships with new and existing clients.
• Identify client financial needs and recommend appropriate banking products and services.
• Cross-sell consumer and small business banking products and refer clients to Mortgage, Investments, Wealth Management, Commercial Banking, and other specialized partners.
• Conduct proactive client outreach through follow-up calls, onboarding activities, marketing campaigns, and community events.
• Process banking transactions accurately while following bank policies and regulatory requirements.
• Resolve client service issues and provide account servicing and maintenance.
• Educate clients on digital banking services, including online banking, mobile banking, and ATM solutions.
• Support fraud prevention by following security procedures and completing required training.
• Contribute to branch sales goals through new accounts, lending referrals, and client retention efforts.
• Represent the bank through community outreach and professional networking activities.

Qualifications:

• High school diploma or GED equivalent.
• Minimum one year of relationship-based client consultation or consultative sales experience (banking experience preferred).
• Experience with deposits, account servicing, new account opening, and consumer lending is preferred.
• Eligible to register with the National Mortgage Licensing System and Registry (NMLS), or currently registered.

About Us:

Old National Bank has proudly served clients and communities since 1834. With over $70 billion in total assets, we are a trusted regional financial institution committed to helping individuals, families, and businesses achieve their financial goals. We strengthen the communities we serve through volunteerism, charitable giving, and exceptional client service.

We foster an inclusive workplace built on integrity, collaboration, and respect. As an Equal Opportunity Employer, we welcome applicants from diverse backgrounds and provide equal employment opportunities regardless of race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

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