Bank Teller

Bank Teller

Position Overview:

As a Teller at PNC, you will provide exceptional customer service, help customers manage their financial transactions, and support branch operations. You will create a positive customer experience while identifying opportunities to promote PNC products and services.

Responsibilities:

• Delivers a customized customer journey focused on improving financial health and building customer loyalty.
• Deals with a diverse range of customer interactions promptly and accurately.
• Assists customers in understanding the different options they can choose from for their financial transactions.
• Recognizes potential openings during customer interactions and delegates them to the relevant branch representatives.
• Stimulates customer interest through lobby events and meaningful dialogues.
• Shapes PNC solutions to meet the demands of clients.
• Recognizes potential sales chances and guides customers towards the right team members for fostering connections.
• Assists clients in familiarizing themselves with digital banking tools, technology alternatives, and self-service options for better financial transaction management.
• Effectively resolves customer problems through the application of product and procedural understanding.
• Verifies the precise completion of teller and branch operations by adhering strictly to PNC's policies and procedures.

Preferred Skills:

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Qualifications:

• Experience is not a mandatory requirement.
• This level of positions generally does not require a university or college degree.
• Preference is given to candidates who hold a high school diploma or GED.
• Comparable arrays of education, job-specific credentials, or relevant background (such as military service) will be considered.
• No degree required.
• Certifications or licenses are not compulsory.

Benefits:

PNC furnishes an all-encompassing array of benefits to cater to your present and future requirements:

• Inclusive healthcare coverage, including dental and vision
• Life Insurance
• Safeguarding Against Disability Risks Over Different Timeframes
• PNC employees can take advantage of the company's matching contributions in the 401(k) plan, as well as opportunities to join the pension and stock purchase programs
• A Dependent Care Reimbursement Account allows employees to allocate a portion of their salary on a pre-tax basis to be used for qualified dependent care expenses, offering potential tax savings
• Backup Child/Elder Care
• The policy pertaining to Reimbursement for Adoption, Surrogacy, and Doula Services elucidates the eligibility criteria and process for obtaining financial assistance
• Educational Assistance (encompassing fully covered programs) is designed to support individuals in their educational pursuits
• Participants can receive financial incentives for their commitment to improving their overall well-being through the program
• Paid Time Off

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