Cash Handling Representative

Cash Handling Representative

Role Overview:

This position focuses on delivering a best-in-class customer experience while accurately processing transactions, assisting existing and prospective customers, and supporting branch sales objectives.

Key Responsibilities:

• Provide exceptional customer service by delivering high quality client experiences
• Handle basic customer transactions and financial operations accurately
• Reconcile daily cash totals to maintain financial accuracy and balance
• Identify referral opportunities to support branch growth objectives
• Comply with all banking regulations and policies, including Atlantic Union Bankshares’ BSA/AML Policy and Procedures
• Identify risks and escalate concerns through appropriate channels
• Maintain knowledge of bank products, services, and related business areas
• Adapt to evolving digital banking channels and technologies
• Perform additional duties as required

Reporting Structure:

This position reports directly to the designated branch leader.

Required Qualifications:

• High school diploma or equivalent required
• Cash handling experience preferred
• Prior customer service experience preferred

Skills and Competencies:

• Strong customer service orientation
• Excellent verbal and written communication skills
• Sound business judgment and decision making ability
• Basic computer proficiency
• Ability to manage multiple tasks with strong attention to detail
• Flexibility and adaptability in changing work environments
• Ability to stand for extended periods and lift up to 30 pounds
• Flexible scheduling based on business requirements

Compensation and Workplace:

Salary is based on education, experience, and certifications and may include incentive compensation or discretionary profit-sharing programs. Atlantic Union Bank is committed to maintaining a drug-free workplace and upholding Equal Employment Opportunity principles.

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