Floating Business Banking Specialist

Floating Business Banking Specialist

Job Description:

As a Floating Business Banking Specialist at PNC, you will provide exceptional customer service, help customers manage their financial transactions, and support branch operations. You will create a positive customer experience while identifying opportunities to promote PNC products and services.

Responsibilities:

• Provides a distinct customer journey centered on enhancing financial wellness and nurturing customer commitment.
• Executes customer interactions effectively and with precision.
• Provides customers with information about other choices they have for managing their financial transactions.
• Identifies prospects within customer engagements and refers them to the suitable branch employees.
• Involves customers in lobby events and significant discussions.
• Customizes PNC products and services to cater to customer needs efficiently.
• Recognizes chances for sales growth and directs clients to the suitable colleagues to enhance connections.
• Teaches customers about digital banking tools, technology selections, and self-help resources to enhance financial transaction management.
• Utilizes understanding of products and procedures to efficiently address customer issues.
• Makes sure that all teller and branch activities are executed accurately, in strict adherence to PNC's policies and procedures.

Preferred Skills:

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Qualifications:

• Experience is not necessary.
• Roles at this level usually do not mandate a university or college diploma.
• Having a high school diploma or equivalent credential is desired.
• Equivalent mixes of education, job-specific certifications, or relevant experience (including military background) will be taken into account.
• No degree required.
• No certifications or licenses needed.

Benefits:

PNC provides a wide array of benefits that cater to your current and future requirements:

• Comprehensive health, dental, and vision insurance benefits
• Life Insurance
• Disability Protection for Short and Long Durations
• The 401(k) plan at PNC is complemented by a pension and stock purchase plans to provide employees with diverse investment opportunities
• A Dependent Care Reimbursement Account is a benefit offered by some employers that allows employees to set aside pre-tax income to cover eligible dependent care expenses
• Backup Child/Elder Care
• Reimbursement for adopting children, employing surrogates, and hiring doulas is addressed in the policy on Adoption, Surrogacy, and Doula Reimbursement
• Aid for Education (inclusive of certain fully funded programs) is extended to eligible candidates
• Financial rewards are incorporated into the wellness program to incentivize participation
• Paid Time Off

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