Banking Center Manager

Job Description: Banking Center Manager

This role is responsible for all functions, staff, and daily operations within a banking center. The Bank Manager is accountable for implementing the Webster banking center network strategy, including the achievement of sales, customer service, P&L management, operations, and colleague development goals, while also contributing to overall District performance. This role focuses on the acquisition, integration, and optimization of both new and existing client relationships and requires the ability to develop and maintain strong partnerships with segment and line-of-business partners through collaboration and communication.

Job Mandates:

The specific duties and responsibilities outlined for this role include:

• Maintain a proven record of consistently meeting or exceeding sales goals, retention objectives, and Superior Service Quality (SSQ) standards.
• Develop, execute, and manage a comprehensive business plan and participate in establishing team sales and service benchmarks.
• Build and maintain strong customer relationships, proactively promote additional services, and promptly resolve customer concerns. Implement segmentation strategies among existing clients by integrating sales techniques, retention efforts, and bank initiatives to drive growth and revenue goals for the Banking Center.
• Identify, cultivate, and expand key customer segment relationships through focused sales strategies and referral generation.
• Maintain comprehensive knowledge of all Webster asset, liability, and partner services, including alternative delivery channels.
• Coach, support, and hold team members accountable by demonstrating leadership behaviors and leading by example.
• Demonstrate mastery of all sales tools and resources and ensure effective utilization by the team.
• Ensure timely completion of audits to satisfy branch operational review requirements.
• Maintain compliance with all Federal and State regulations as well as internal bank policies and procedures.
• Manage and schedule branch staffing to meet customer service needs while maintaining flexibility in workforce planning.
• Promote career development opportunities for team members and recognize achievements to enhance engagement and performance.
• Oversee onboarding and orientation for new employees, ensuring training on banking center policies, procedures, and operational responsibilities.

Skills and Abilities:

• Extensive knowledge of retail banking products and services.
• Strong customer service orientation, relationship-building skills, organizational effectiveness, computer proficiency, comfort with modern technology, and excellent communication abilities.

Education Qualifications:

• High school diploma or General Education Degree (GED) is required.
• Bachelor’s degree in Arts or Sciences (BA/BS) is preferred.

Experience Qualifications:

• Minimum of 7 years of banking experience with demonstrated leadership, customer service, management, communication, and organizational skills.

About Us:

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first—doing whatever we can to help individuals, families, businesses, and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, and Excellence are Webster’s values and set us apart as both a bank and an employer.

Equal Employment Opportunity:

Webster is committed to maintaining a workplace free from discrimination and harassment. Employment decisions are made without regard to age, ancestry, or any other characteristic protected under applicable laws.

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