Banking Sales Associate

Job Overview:Banking Sales Associate

A pivotal member of the banking team, the Banking Sales Associate is dedicated to ensuring the fulfillment of TD's Brand promise within the Store environment by accurately and efficiently executing day-to-day banking transactions. Additionally, they are responsible for providing customers with valuable advice and educational support on the diverse array of services, products, and tools available to aid them in attaining their financial targets.

Qualifications:

• Possession of a high school diploma or a GED is mandatory for this position.
• Customer service experience of 1 year is ideal (volunteer work, educational background, or military service considered).
• Preferred qualifications include proven customer service proficiency.
• Teller experience preferred.
• Flexibility to be present for work during evenings, weekends, and holidays according to the set schedule.
• Teller training and Part 1 of platform training must be successfully accomplished by new employees.
• Demonstrates strong competency in coordinating activities and handling multiple tasks simultaneously in a fast-paced atmosphere.
• Outstanding communication talents (precise, lucid, and unvarying).
• Demonstrates a strong aptitude for finding solutions and organizing tasks by urgency.
• The skill to work on one's own and accomplish tasks within specified timeframes.
• Demonstrating good decision-making skills is important in various situations.
• Experienced in utilizing Microsoft Office software.
• Notary License preferred.

The concept of Customer Engagement & Relationship Management focuses on maintaining long-term relationships with customers through personalized and meaningful interactions:

• Builds rapport with clients, gives suggestions on financial planning, and fosters relationships through lead cultivation efforts.
• Develops and sustains customer rapport through engaged listening and comprehensive product awareness.
• Identifies opportunities for promoting and educating about products and services or recommending the relevant partner.
• Functions as the starting interaction for questions, leading the lobby, and managing customer flow.
• Takes charge of arranging appointments, adjusting schedules as necessary, and aiding in ensuring banker availability is coordinated.
• Engages with clients on the subjects of account commencement/termination, electronic banking solutions, credit/debit card complications, and general service queries.

In the realm of sales, service, and banking operations, the focus is on activities related to sales growth, customer satisfaction, and efficient banking procedures:

• Competently processes everyday financial transactions at the counter and customer service area.
• Handles the opening and management of personal deposit accounts and assists with troubleshooting debit and credit card issues.
• Takes part in customer outreach programs by making outbound calls, transmitting messages through SMS, pursuing leads from campaigns, and generating personal leads.
• Always delivers remarkable service while raising awareness, educating, and suggesting TD items.
• Guides referrals to Store associates and partners regarding broader financial needs.

The core elements of risk management encompass the management of risks, compliance with regulations, and the implementation of controls:

• Ensures compliance with operational policies, procedures, and legal mandates.
• Enforces customer validation principles, practices meticulous scrutiny, and follows legal guidelines when facilitating transactions and initiating account setups.
• Carries out precise transaction procedures, including depositing funds, withdrawing cash, and cashing checks.
• Oversees cash counters, protects cash assets, respects cash constraints, and observes two-step verification methods.
• Assures appropriate paperwork in accordance with regulations, crucial timelines, and internal checks.
• Completes essential training focused on compliance and regulatory requirements in the workplace.

Operational Excellence:

• Endorses TD's customer service plan while ensuring decisions are made with consideration for the well-being of customers and stakeholders.
• Takes part in monitoring store functions to guarantee conformity with TD's risk guidelines.
• Ensures adherence to all audit, risk, and regulatory procedures, delivering precise replies promptly.
• Guarantees that duties are executed within prescribed policies and shows competence in making well-considered decisions.
• Sets a standard of excellence in customer service during each interaction.

Cognitive Requirements:

• Sustaining concentration for a continuous duration - Uninterrupted
• Employing everyday logic to standardized dilemmas - Unbroken
• Absorbing and transcribing instructions - Without interruption
• Elementary mathematical functions (addition, subtraction, multiplication, division) - Uninterrupted

About TD Bank:

TD has established itself as a prominent global financial firm and is recognized as the fifth largest bank in North America based on its widespread branch network. Catering to a customer base of more than 27 million households and businesses worldwide, TD is committed to its goal of enhancing the lives of its clients, communities, and employees. With a dedicated team of over 95,000 professionals, the company strives to fulfill its vision of becoming the ultimate banking institution.

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