Personal Banker

Personal Banker

About Bank of America:

At Bank of America, our goal is straightforward yet impactful: to enhance financial well-being by leveraging the strength of relationships. We promote Sustainable Growth, ensuring satisfaction for our customers, employees, societies, and investors consistently. Our objective is based on our dedication to creating a Positive Work Environment, prioritizing diversity, skill enhancement, and welfare.

We give top priority to the well-being of our team members in terms of physical, emotional, and financial aspects, as well as recognizing accomplishments and contributing to the betterment of the areas we operate in. Bank of America takes pride in our diverse work environment, where we draw in outstanding individuals and support their career development.

Role Overview:

Joining our team means you can establish a thriving banking career, with the chance to develop, advance, and create a significant difference. In this customer-oriented position, you will be essential in interacting with clients, providing tailored financial advice, and assisting them in accessing various self-help tools such as mobile banking, internet banking, and ATMs.

Responsibilities of Personal Banker:

• Upholds the bank's risk culture and aims for superior operational performance
• Nurtures connections with customers to address their financial requirements
• Adheres to established protocols and standards in daily tasks to prioritize the best interests of clients and the financial institution, while complying with relevant legislation and rules
• Enhances business acumen and expands connections through collaborations with specialists in small business operations, finance, and asset allocation
• Efficiently handles the flow of visitors, schedules, and phone communications within the financial center
• Enhances the customer journey
• Manages cash responsibilities

Required Qualifications:

• Demonstrates eagerness and high motivation, initiating tasks independently with a dedicated approach to achieving outcomes beneficial to the client.
• Effectively works together to accomplish tasks, fostering and maintaining strong connections.
• Demonstrates enthusiasm, dedication, and motivation to enhance the financial well-being of our clients.
• Has a strong ability to find answers for both new and current clients according to their requirements.
• Demonstrates effective communication and self-assurance while interacting with clients from all backgrounds.
• Possesses the capacity to acquire and adjust to fresh knowledge and technological tools.
• Confidently assists clients in learning how to independently perform basic banking tasks using automated service systems such as ATMs, digital banking platforms, and mobile applications.
• Utilizes robust analytical reasoning and solution-oriented abilities to fulfill clients' requirements effectively.
• Will adhere to established procedures and standards in day-to-day tasks to prioritize the best interests of clients and the financial institution, while complying with relevant legal requirements.
• Effectively handles time and workload.
• Prioritizes achieving outcomes while advocating for the client's needs.
• Able to adjust availability to cover weekends and/or work late hours as required.

Desired Qualifications:

• Having a background in financial services and understanding the financial services sector, its offerings, and resolutions.
• One year of proven accomplishment in sales within a setting that offers both a fixed salary and performance-based bonuses, requiring the attainment of personal sales targets.
• Half a year of managing cash transactions.
• A bachelor's degree or an associate degree in business-related fields like business management, business administration, or finance is required.

Skills:

• Adaptability
• Business Acumen
• Placing the customer and client at the center of attention is crucial in business operations
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

The minimum educational prerequisite is a high school diploma, GED, or an equivalent secondary school qualification

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