Universal Banker

Universal Banker

Job Description:

The Universal Banker position involves serving customers at the Banking Center and aiding the team in reaching sales, service, and operational objectives following Webster's Strategic Guidelines. Responsibilities include handling all financial transactions for customers in compliance with the Bank's rules and regulations. Furthermore, the role utilizes effective communication and attentive listening abilities to understand customers' financial requirements, build trust, maximize sales prospects, create leads, offer superior customer service, and cultivate enduring partnerships with different business sectors through cooperation and communication. It also involves overseeing and mentoring other relationship Bankers

Responsibilities:

• Customers' requirements are promptly and precisely addressed by making the best use of the resources and tools at hand
• Assessing the requirements of customers and presenting suitable financial services and products by engaging in conversations focused on their needs, with the aim of fostering and enhancing connections.
• Carry out standard teller functions such as processing deposits, withdrawals, check encashment, loan repayments, and any other necessary transactions.
• Enhance the segmentation strategy by implementing sales, retention, and additional bank initiatives to achieve the growth and profitability goals of the Banking Center.
• Meeting or surpassing sales, service, and operational objectives as an individual and within a team is anticipated
• Ensuring adherence to both Federal and State regulations along with internal bank policies and procedures. Meeting or surpassing expectations set by branch audits and assessments of operational efficiency
• Support in overseeing colleagues at the banking center by providing coaching assistance to other bankers. Serve as a mentor and aid in the training of newly hired bankers.

Education, Work History, and Abilities:

• A high school diploma or GED is necessary, while having an Associate's or Bachelor's degree is advantageous.
• Experience in customer sales and service for a period of 2 to 4 years, with a preference for 1 to 2 years in a supervisory role. Proven track record in effectively guiding, training, and inspiring others.
• Comprehensive understanding of all goods and services on offer
• Stays up to date with all the systems employed for branch transaction processing.
• Exhibits proficient customer service abilities and a talent for fostering collaboration among team members, resulting in a constructive atmosphere at work.
• Capability to accommodate a versatile and/or shifting timetable. Might need to work on weekends and beyond typical work hours. Travel may be necessary to different Banking Centers.

Benefits:

• Inclusive health insurance encompassing medical, dental, and vision benefits.
• Retirement funds programs that are supported by employers.
• Paid time off, which encompasses vacation days, personal leave, and officially observed company holidays.
• An Employee Assistance Program (EAP) provides discrete assistance and access to various support services and tools.
• Advancement chances for career growth and professional enhancement.
• Programs aimed at enhancing skills through training and education initiatives.
• Work-life balance programs are tailored according to individual job responsibilities and the requirements of the company.

About Us:

At Webster, you can discover a fulfilling career that prioritizes individuals and their aspirations. Established in 1935, our primary aim has consistently revolved around catering to the needs of people, be it customers, families, corporations, or employees, to assist them in reaching their financial objectives. Being a prominent financial institution, our dedication lies in serving our customers and contributing to the welfare of our neighborhoods. Webster's core principles encompass Integrity, Collaboration, Accountability, Agility, Respect, and Excellence, distinguishing us both as a bank and as an employer.

Equal Employment Opportunity:

All competent candidates will be given equal opportunity for employment regardless of race, color, religion, gender, sexual orientation, national origin, disability, protected veteran status, or any other attribute protected by the law.

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