Banking Specialist

Job Description:

The Banking Specialist acts as a key representative of FirstBank by delivering accurate, efficient transaction processing, proactively identifying customer needs, and providing tailored banking solutions through a structured and consultative approach to service.

Qualifications:

Education: High school diploma or equivalent is required.
Experience: Minimum of one year in banking is preferred.
Certification: Notary certification is considered an added advantage.

Key Responsibilities:

Assess customer requirements and provide appropriate guidance while explaining banking products and services in accordance with established policies, service standards, and brand guidelines; refer customers to appropriate bank personnel when necessary.
Handle a wide range of customer inquiries and transactions, from basic to complex, including account balances, transaction details, fees, and interest rate information.
Support Financial Center operations by performing duties across Teller, Teller Manager, and Financial Service Representative roles as needed.
Build and maintain strong relationships with both individual and business clients to achieve branch goals related to accounts, revenue, and service performance.
Deliver consistent, high-quality customer service aligned with FirstBank’s service standards in every interaction.
Comply fully with banking regulations, internal controls, operational procedures, and risk management policies, including adherence to all required security protocols.
Maintain punctual and reliable attendance.
Perform additional duties as assigned.

About FirstBank:

FirstBank is an Equal Opportunity Employer, including individuals with disabilities. Recruitment agencies and staffing firms must not submit unsolicited resumes without a prior approved agreement.

Banking Specialist

Location : Jacksboro, TN, 37757