Customer Banking Manager

Customer Banking Manager

Job Description:

This role is responsible for all functions, staff, and daily operations within a banking center. They are responsible for implementing the Webster banking center network strategy, which includes achievement of sales, customer service, P&L management, operations, and colleague development goals while also contributing to the achievement of District goals. This role is tasked with acquisition, integration, and optimization of new and existing client relationships. The colleague must develop and maintain a strong level of partnership with segment and line of business partners through collaboration and communication.

The assignments and activities that you will need to complete:

• Consistently achieve or exceed all sales targets, retention objectives, and Superior Service Quality (SSQ) standards.
• Create, put into action, and manage a comprehensive business plan alongside participating in establishing team sales and service objectives.
• Cultivate and maintain client relationships, actively cross-promote services, and promptly resolve customer queries. Support the segmentation plan with current clients by implementing sales strategies, retention efforts, and various bank activities to reinforce the growth and profitability objectives of the Banking Center.
• Recognize, cultivate, and strengthen fundamental customer segment relationships by prioritizing sales efforts and facilitating referrals.
• Keep abreast of the wide array of Webster asset, liability, and partner products, along with the alternative avenues for utilizing them.
• Oversee, develop, and ensure team accountability through the demonstration of leadership skills and setting a positive example.
• Efficiently utilize and demonstrate the effective application of all sales tools and resources at your disposal.
• Meeting or surpassing branch operations review expectations requires audits to be completed promptly.
• Adhere to both Federal and State laws in addition to bank policies and procedures.
• Organize the shifts of branch staff members to meet customer service demands effectively and allow for coverage flexibility at the banking center.
• Promote a commitment to excellent outcomes by ensuring the team is accountable for superior performance. Elevate employee engagement levels through coaching, support, and timely, constructive feedback.
• Develop a systematic approach to onboarding new colleagues, involving the education and training on policies, procedures, and operational responsibilities at the banking center.

Skills and Abilities:

• Proficient knowledge of retail banking products and services.
• Highlighted competencies encompass customer service prowess, adeptness in building relationships, organizational skills, computer proficiency, familiarity with current technology, and strong communication abilities.

Education Qualifications:

• This position requires the attainment of a high school diploma or a General Education Degree (GED)
• Ideal candidates will have completed a BA/BS degree in Arts or Sciences

Experience Qualifications:

• 5-7 years of experience in the banking industry is a prerequisite, demonstrating adeptness in leadership responsibilities, customer service acumen, managerial capabilities, effective communication, and organizational skills

About Us:

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.

The employment policies at Webster promote an open and welcoming atmosphere where individuals from various backgrounds are encouraged to thrive based on their skills and experience.

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