Relationship Banker

Job Description: Business Banking Officer

As a Business Banking Officer at Rockland Trust, you are tasked with building and fostering strong relationships that serve to deliver an energetic banking experience for both customers and colleagues. Each day, you will use your unique skills to expand relationships with our client base by identifying financial needs, efficiently processing transactions, and offering appropriate products or services.

By genuinely engaging with customers and adopting a collaborative sales personality, you cultivate a positive and energetic experience by actively overseeing the lobby and participating in customer conversations. Functioning as a trusted advisor for clients and an advocate for Rockland Trust, you establish enduring relationships that foster trust.

What You'll Experience:

• At the heart of our philosophy is the understanding that each relationship matters, reflecting our steadfast dedication to building a community of respect and support for all.
• Demonstrating our commitment to community well-being, we prioritize assistance for those in need.
• Valuing teamwork: We emphasize the importance of valuing and recognizing the teamwork and contributions of all colleagues.
• Training & development: Emphasizing the crucial contribution of each staff member to our ongoing success, we are dedicated to facilitating their growth through educational experiences and resources to empower them in managing their career progression.
• We are committed to offering our colleagues an all-encompassing benefits package and fostering a workplace environment that supports a healthy equilibrium between professional and personal commitments. Our benefits consist of a competitive compensation structure with performance-linked incentives, as well as insurances covering health, dental, vision, and pet care. Moreover, we provide a 401k retirement plan, long-term disability & life insurance coverage, childcare reimbursement, tuition assistance for graduate and undergraduate programs, a renowned wellness program, and numerous other perks.

What You'll Do:

• Participate in consultative dialogues with important customers to cultivate rapport and extend relationships, ensuring they believe in your capacity to address their financial needs.
• Combine teamwork and independent initiatives to maximize customer engagement, identify sales prospects, and develop financial solutions for customer needs.
• Accurately handle standard customer transactions following established policies and level of authority, which may involve tasks like processing check transactions, accepting deposits, and facilitating withdrawals for clients in the personal and business sectors.
• Handle routine and complex inquiries related to customer accounts, products, services, policies, and procedures; troubleshoot customer issues and ensure satisfactory outcomes.
• Develop unique customer touchpoints through regular digital communications and maintain a cohesive customer experience across all platforms, both traditional and digital.
• Amplify sales momentum for upcoming events by guiding and mentoring branch employees as a role model.
• Actively engage clients in discussions to understand their needs and proactively recommend suitable bank deposit and loan products and services.
• Implement technology and various digital channels, internally and externally, to assist customers and enhance customer engagement.
• Utilize understanding of statutes to evaluate and accept loan applications, including Home Equity loans.
• Cultivate and sustain strong working alliances, with both clients and peers.
• Utilize Salesforce for customer engagement, conversations, and effective follow-up strategies.
• Partner with the Branch Manager to cultivate and sustain a culture focused on effective lobby management and active customer outreach initiatives, with the goal of elevating customer satisfaction within and beyond the branch setting.
• Maintain a focus on operational, regulatory, and security protocols while managing customer interactions to protect the Bank from potential losses
• Be ready to take on added responsibilities and tasks as required.

Required Qualifications:

• A bachelor's degree or 2-4 years of accomplishment in sales and service roles in retail, hospitality, or financial services is required for this position.
• Certification by NMLS and being a Notary Public are required.
• Displays excellence in verbal, written, and interpersonal communication skills.
• Possesses expertise in Microsoft Word and Excel, with the ability to effectively operate different types of equipment and mobile devices.
• Excelling in organizational tasks, with a primary focus on precision and attention to detail.
• Maintaining a strong sales-centric approach while skillfully managing various priorities and adapting techniques as needed for different situations.
• The ability to work intuitively and devise creative solutions in the face of problems is highly beneficial.
• Adapt at carrying out common office responsibilities, involving prolonged standing periods in indoor and outdoor branch environments, while ensuring continual customer communication.
• Proficient in the lifting and transportation of items up to 50 pounds.
• Demonstrating a willingness and proficiency in operating within a flexible work schedule that may include weekends, based on customer demands.
• Illustrating the skill to successfully conclude our training regimen.

About:

Rockland Trust is the Bank Where Each Relationship Matters. In pursuit of that promise, we foster a respectful and inclusive work environment where everyone is given the chance and resources to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Additionally, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Having provided an overview of our organization, we are excited to hear about your background. Submit your application and work with us to strengthen communities, one relationship at a time.

Apply Now