Branch Support Specialist

Branch Support Specialist

Job Description:

Zions Bank understands that its diverse workforce, comprised of committed, skilled individuals, is the source of its resilience. With a focus on leading the way in the evolving banking landscape, the bank pledges to be the top choice for employment opportunities. Being consistently recognized as one of the Best Banks to Work For by American Banker magazine since 2013, as well as securing accolades such as Best Employer by Utah's Best of State and a spot in the Best Places to Work in Idaho, is a testament to this commitment. Embrace the future of banking with us and see your career evolve.

Our employees in Retail Support are a key piece to the success and daily functions of our branches across Zions Bank.

Retail Support serves as a team of mobile bankers and tellers that assist Zions Bank branches when regular staff are absent, offering a chance to develop extensive banking skills and build professional connections. The primary goal is to assist branches in achieving strategic goals and upholding the overarching vision of Zions Bank. Traveling tellers and bankers in Retail Support play a crucial role in maintaining operations and ensuring seamless service delivery across multiple locations within their designated area. The role of Retail Support involves aiding Zions Bank branches by stepping in during periods of understaffing, enabling them to stay on track with their strategic plans and overall corporate vision. The responsibilities of Retail Support personnel include providing essential banking services in the absence of regular branch staff, supporting the branches in reaching their strategic objectives, and embodying the company vision of Zions Bank. The Retail Support team at Zions Bank offers valuable assistance to branches facing staff shortages, contributing to the fulfillment of strategic objectives and the realization of the company's overarching vision. Retail Support at Zions Bank plays a pivotal role in ensuring the continuity of banking services at various branches and helping them achieve their strategic goals in alignment with the broader vision of the organization. Members of the Retail Support team are adept at providing essential banking services and strategic support to branches, thus contributing to the realization of Zions Bank's corporate vision. In the event of staffing shortages, Retail Support professionals step in to help branches maintain operational efficiency and work towards their strategic objectives and Zions Bank's company-wide vision.

The Retail Support Customer Service Associate MLO position is now open for applications.

Benefits:

• Employees who work more than 20 hours per week are eligible to access the employee benefits offered by Zions Bank, following the standard eligibility criteria.
• Providing competitive remuneration along with reimbursement for mileage used for travel.
• Medical, dental, and vision insurance coverage starts immediately upon the first day of employment
• The benefits provided comprise life and disability insurance, along with assistance for paid parental leave and adoption
• Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs) and dependent care accounts provide opportunities for saving money on healthcare expenses and childcare costs
• The benefits include payment during training, compensated leave, and recognition of 11 paid national holidays
• Matching contributions to a 401(k) retirement plan offered by the company, combined with Profit Sharing benefits and a competitive salary that reflects one's level of experience
• Advantages for mental well-being, including coaching and therapy sessions
• Employees who meet the requirements can receive reimbursement for their tuition expenses
• Employee Ambassador's suggested banking solutions

Branch Support Specialist Qualifications:

• A High School Diploma or a comparable education is a prerequisite, along with over 2 years of prior involvement in banking, cashier responsibilities, client assistance, financial reconciliation, or relevant fields, or the successful conclusion of a company-endorsed educational program.
• Proficiency in cashier duties, financial reconciliations, accounting principles, and familiarity with banking services and products are required.
• Utilization of mathematical understanding.
• Strong abilities in maintaining equilibrium and attending to client needs are essential.
• Proficiency in offering supplementary bank products that suit individual customer requirements.

The candidate who is a perfect match for this position will have the skills and experience essential to:

• Be dedicated to providing top-quality service while also safeguarding the branch from any potential losses.
• Keep a high level of understanding regarding branch operations.
• Enhance the customer base by utilizing effective sales and coaching strategies, which involve assisting with loan applications, promoting a variety of bank services and products, and providing guidance to clients in all banking aspects.
• Take charge of handling cash transactions and performing various customer service tasks in the branch.
• Undertake other assigned duties as necessary.

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