Branch Service Manager

Branch Service Manager

About Simmons Bank:

Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to serve as trusted advisors by providing the strength of a traditional bank supported by cutting-edge technology. We are passionate about guiding customers through every financial life stage and offering flexibility in how they choose to bank.

Position Overview:

The Branch Service Manager works closely with senior management to analyze financial data and make informed decisions that support business success. This role emphasizes passion for service while keeping customer needs at the center of all activities.

Critical Roles and Responsibilities:

Oversees the achievement of goals, customer satisfaction initiatives, marketing strategies, and operational functions within the banking center:

• Educate associates on communicating the full range of bank resources, including in-branch services, digital tools, and partner solutions
• Conduct regular team meetings focused on time management, communication improvement, goal tracking, daily operations, security compliance, and operational policies to enhance employee confidence and effectiveness
• Recruit, train, develop, evaluate, and coach associates to ensure role expectations are consistently met
• Apply a needs-based approach to deliver valued solutions and recommendations that achieve individual, team, and branch objectives
• Lead a relationship-focused team serving small businesses, corporate partners, institutional clients, and mortgage and financial advisory professionals
• Support consumer loan activities by collecting applications, understanding lending policies, managing the branch consumer loan portfolio, and coaching staff on loan processes and sales
• Expand existing and establish new small business banking relationships through direct market engagement
• Maintain high levels of customer satisfaction by retaining and developing engaged, motivated associates
• Ensure departmental records and activities comply with applicable laws, regulations, policies, and required compliance training
• Address customer inquiries and transactions professionally while engaging in meaningful conversations to identify needs and recommend appropriate solutions
• Perform additional duties and responsibilities as assigned

Qualifications:

Successful performance requires the ability to competently execute all essential duties. The following qualifications represent the knowledge, skills, and abilities needed:

Skills:

• Strong ability to communicate and share information clearly and effectively
• Proven capability in leading a sales-driven environment while maintaining excellent customer service standards
• Ability to positively influence and guide teams within a rapidly evolving banking environment
• Effectiveness in motivating and presenting information in one-on-one or small group settings

Education and/or Experience:

• High School Diploma or GED required
• BS/BA degree preferred, or equivalent combination of education and experience
• Two to four years of experience managing staff and branch operations
• Registration with the National Mortgage Licensing System and Registry (NMLS) is required
• NMLS licensing may be obtained after hire (see http://mortgage.nationalwidelicensing.org for details)

Computer Skills:

• Proficiency in MS Office applications
• Ability to utilize social media platforms to support brand awareness and market insights

Equal Employment Opportunity:

Simmons First National Corporation and its affiliated entities are committed to equal employment opportunity and prohibit discrimination based on race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veteran status, military status, physical or mental disability, or any other legally protected classification.

Apply Now