Relationship Banker

Job Description for Relationship Banker:

Deliver high-quality, accurate, and timely service in a retail banking environment by handling daily financial transactions and account openings. The Relationship Banker educates prospective clients about bank products and services and provides personalized guidance to existing clients to build stronger relationships. This role contributes to the success of the banking center by meeting or exceeding sales and referral goals, participating in outbound sales initiatives, and supporting management as needed.

Qualifications for Relationship Banker:

• A high school diploma or GED is required.
• One year of Teller experience is preferred.
• Successful completion of a credit background check is required to move forward in the hiring process.

Benefits of Relationship Banker:

• Medical coverage with wellness incentives.
• Dental and vision insurance plans.
• Health Savings Account (HSA) with employer-matched contributions.
• Maternity and parental leave policies to support employees in caring for and bonding with their new child.
• Tuition reimbursement.
• Mentor program.
• 401(k) plan with a 6% company match.

Sales and Service:

• Provide support to tellers and clients to maintain efficient service and minimize wait times.
• Perform teller tasks such as deposits, withdrawals, currency handling, and check cashing.
• Open and manage deposit accounts including checking, savings, IRAs, CDs, and money market accounts.
• Use consultative discussions to understand client needs and recommend appropriate financial solutions.
• Promote cross-selling and referral opportunities to expand business and strengthen client relationships.
• Participate in outbound calls to clients and prospects, including special deposit and loan campaigns.
• Assist clients with personal and retail consumer loan applications and ensure completed forms are forwarded to the appropriate associate.

Client Experience:

• Investigate and resolve client concerns and respond to inquiries about account status.
• Ensure consistently positive, professional, and reliable service experiences for all clients.
• Respond promptly and effectively to client questions and issues.
• Enhance product and service knowledge through sales meetings, training workshops, and online learning modules.

Compliance and Risk Management:

• Follow all applicable banking regulations, policies, procedures, and internal monitoring protocols.
• Adhere to risk management standards and the ethical principles outlined in the First Horizon Code of Ethics.
• Maintain compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations.

Operational Efficiency:

• Support banking center staff in daily operational tasks, particularly audit compliance.
• Guide and mentor new associates in banking center operations.
• Stay informed of operational updates and procedural changes to maintain compliance.
• Complete other job-related duties as assigned.

Computer and Office Skills:

• Proficiency in Microsoft Office Suite applications.
• Skillful in using office and banking equipment, including a 10-key calculator and coin counter.

DeGarmo Behavioral Assessment Requirement:

• Completion of the DeGarmo Retail Behavioral Assessment is mandatory for all candidates.
• The assessment typically takes 12–15 minutes to complete.
• Assessment results must be submitted prior to Talent Acquisition reviewing applications.

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