Investment Banking Associate

Investment Banking Associate

Overview:

The Investment Banking Associate specializes in delivering an exceptional customer experience through sales, service, and digital engagement for both Consumer and Business Banking customers. This role supports daily branch operations, meets customer service and sales needs, and manages customer appointments to identify needs and refer complex issues to appropriate team members.

Responsibilities:

• Facilitate customer engagement by educating them about available Consumer and Business Banking solutions. Offer advice on services that best suit individual needs and encourage the use of digital banking tools to streamline banking operations.
• Appointment and consultation management involves scheduling customer visits, whether they are pre-planned or spontaneous, to identify their financial needs and ensure a smooth transition to the correct banking personnel for complex issues.
• Connect with customers preemptively to boost retention rates and build rapport.
• Front Desk Responsibility: Assume responsibility for the front desk by welcoming customers, attending to inquiries, and taking ownership of resolving urgent banking needs.
• Engage in Operational Support by assisting with routine branch operations, such as managing customer transactions, resolving overdraft concerns, and ensuring alignment with internal systems. Execute operational duties as needed.
• Maintaining Compliance and Risk Management Standards: Remaining knowledgeable about Anti-Money Laundering (AML), Bank Secrecy Act (BSA), and Know Your Customer (KYC) processes. Identifying and escalating potential fraud incidents. Ensuring adherence to operational and regulatory guidelines.
• Customer Resolution: Address customer grievances promptly and accurately, documenting them correctly for subsequent follow-up. Ensure efficient and satisfactory resolution of customer complaints.
• Sales Referrals revolve around pinpointing sales chances and guiding clients towards the appropriate banking partners for tailored product suggestions.

Responsibilities:

• Offer exceptional service delivery and promptly resolve customer complaints.
• Enhance branch sales and enrich the customer experience through strategic methods.
• Engage in a range of activities within the branch, from setting up new accounts and initiating loans to troubleshooting and processing transactions.
• Show understanding and customer-centricity in all interactions, be adaptable to different situations, and demonstrate adeptness in digital skills during engagements with customers.

Essential qualifications in both educational and professional contexts:

• Fulfilling the education criteria with a GED or high school diploma.
• Prospective employees should have at least one year of familiarity with retail sales, call center duties, customer service, or telesales.
• Strong at conveying messages and connecting with others through verbal and interpersonal means.
• Capability to address challenging customer dialogues and diverse customer demands proficiently.
• Well-organized with strong time management and prioritization skills.
• Ability to function effectively under pressure amid a rapid teamwork environment.
• Skilled in working with internet-based tools and systems.

Preferred Qualifications:

• Modifying bilingual skills to meet the needs of the branch.
• Established reputation for sales effectiveness or referral generation.
• Physical Requirements:
• Having the stamina to stand uninterrupted for prolonged periods.
• Extended duration of hands and fingers being consistently employed.
• Capacity to hoist objects within the weight range of 5-30 pounds.
• Gift for comprehending detailed text.
• Skill in directly engaging with clients on location.

Apply Now