Branch Manager

Job Description:Branch Manager

This position entails overseeing the activities, personnel, and day-to-day functions of a bank branch. The primary duties include executing the Webster banking center network strategy to meet targets in sales, customer service, profit and loss, operations, and employee growth, as well as supporting the District objectives. A key responsibility is cultivating new and established client connections by acquiring, blending, and enhancing relationships. Building and sustaining effective collaborations and communication with segment and line of business associates is essential for success in this role.

Responsibilities:

• Meet or surpass all sales targets, retention objectives, and standards for Superior Service Quality (SSQ) consistently.
• Create, execute, and oversee an intricate business proposal while also contributing to setting team targets for sales and customer service.
• Strengthen and maintain connections with customers, promote additional services, and address customer concerns effectively. Assist in executing a targeted approach with current customers by introducing sales tactics, customer loyalty efforts, and various bank programs to enhance the growth and financial goals of the Banking Center.
• Discover, nurture, and strengthen essential customer segment connections by engaging in targeted sales efforts and encouraging referrals.
• Keep yourself informed about the full range of Webster asset, liability, and partner offerings, including different ways they can be accessed.
• Lead, train, and enforce team responsibility through showcasing leadership abilities and setting an example.
• Utilize and demonstrate the effective use of all sales tools and resources at your disposal.
• Meet or exceed branch operations review expectations by ensuring audits are completed in a timely manner.
• Uphold adherence to regulations set forth by Federal and State authorities alongside internal bank guidelines.
• Arrange the work hours for all branch staff to align with customer service requirements, allowing for adaptable coverage at the banking facility.
• Achieve optimal performance levels by ensuring that the team is responsible for achieving exceptional outcomes. Boost staff involvement by offering coaching, assistance, and prompt, constructive feedback on performance.
• Carry out an efficient process for integrating new team members, involving instructing them on company guidelines, protocols, and operational tasks at the banking center.

Skills and Abilities:

• Comprehensive understanding of products and services offered in retail banking.
• Proficiency in customer service abilities, adept at forming relationships, skilled in organization and computer usage, well-versed in current technology, and effective communication capabilities are essential traits.

Education Qualifications:

• A high school diploma or its equivalent, a General Education Degree (GED), is necessary
• A BA/BS degree in Arts or Sciences is desirable for this position

Experience Qualifications:

• Candidates need to possess 5-7 years of experience in the banking sector, demonstrating a successful history in leading teams, delivering exceptional customer service, and showcasing managerial abilities, as well as effective communication and organizational talents

About Us:

If you seek a purposeful profession, you'll discover it right here at Webster. Established in 1935, our primary aim is prioritizing individuals by assisting them in reaching their financial aspirations, whether they are families, businesses, or our team members. Webster stands out as a premier financial institution committed to serving its customers with dedication and contributing to the betterment of society. Upholding values such as Integrity, Collaboration, Accountability, Agility, Respect, and Excellence, Webster sets a distinctive benchmark both as a bank and a workplace.

Webster Financial Corporation and its affiliated companies uphold a commitment to fostering diversity and equality in the workplace as dedicated equal opportunity employers.

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