Branch Performance Manager

Branch Performance Manager

Job Description:

As a Branch Performance Manager at PNC, you will oversee retail branch operations with a focus on driving revenue growth, enhancing customer satisfaction, and maintaining operational excellence. You will lead branch initiatives, support employee development, and ensure a seamless customer experience across all banking channels.

Benefits:

PNC offers a comprehensive benefits package designed to support employees both now and in the future, including:

• Medical, prescription, dental, and vision insurance coverage, including Health Savings Account (HSA) options.
• Life insurance coverage for employees and eligible family members.
• Short-term and long-term disability protection.
• 401(k) plan with company match, pension options, and employee stock purchase programs.
• Dependent care reimbursement accounts and backup child/elder care assistance.
• Adoption, surrogacy, and doula reimbursement support.
• Educational assistance programs, including select fully funded opportunities.
• Wellness initiatives with financial incentives and health-focused resources.

Responsibilities:

• Manage branch priorities through strategic planning and effective execution to improve overall branch performance.
• Increase revenue and strengthen customer loyalty through consultative conversations and customized financial solutions.
• Create a seamless and personalized banking experience across multiple customer service channels.
• Collaborate with internal and external business partners to achieve organizational goals and objectives.
• Build and develop a high-performing team through recruiting, onboarding, coaching, and career development.
• Lead and execute a structured sales strategy to achieve sales goals and improve customer retention.
• Grow branch revenue by attracting new customers and expanding relationships with consumer and business clients.
• Support business banking growth through community involvement and proactive business development activities.
• Coach employees on consultative sales techniques to improve customer financial wellness and achieve performance goals.
• Maintain a working knowledge of financial statements, including balance sheets and income statements.
• Deliver an exceptional customer experience through leadership, coaching, and operational support.
• Encourage the use of digital banking tools and technology-driven solutions to enhance customer convenience and service.
• Resolve customer concerns effectively while ensuring efficient branch operations and high levels of customer satisfaction.
• Connect customers with the full range of PNC products and services to provide a consistent omni-channel banking experience.
• Recruit and retain top talent through structured onboarding, mentoring, and professional development programs.
• Promote employee growth and maintain performance standards through ongoing feedback and coaching.
• Demonstrate PNC’s values while fostering an inclusive, collaborative, and supportive workplace culture.
• Manage operational, reputational, human capital, and business risks effectively.
• Apply sound judgment to minimize operational and sales-related risks.
• Ensure compliance with company policies, procedures, and regulatory guidelines.

Qualifications:

• Experience: Minimum of 5 years of related experience, including at least 2 years in a leadership or supervisory role.
• Education: A college degree is not required. Equivalent combinations of education, certifications, military service, or relevant experience may also be considered.
• Skills: Leadership, banking operations knowledge, customer relationship management, decision-making, consultative selling, proactive problem-solving, people management, and results orientation.
• Competencies: Delegation, communication, branch operations management, digital awareness, multitasking, and sales leadership.
• Certifications/Licenses: No certifications or licenses are required.

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