Associate Banker

Associate Banker

Job Description:

Being the next generation Associate Banker at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking experience across all customer touchpoints.

We will help you grow your career at East West Bank by providing you with ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers.

As an Associate Banker, you will play a key role in:

• Helping customers with their day-to-day financial needs.
• Recommending the right product that fits customers' needs.
• Connecting customers to Subject Matter Experts in Wealth Management, Mortgage and Commercial teams for their specialized financial needs.
• Introducing the bank's latest technology products to meet our customers' expanding needs.

Responsibilities include:

• Demonstrating strong customer service skills; assisting customers with financial transactions such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers and foreign currency exchange.
• Documenting large deposits over Currency Transaction Reports.
• Identifying fraudulent activity to prevent potential loss to the bank.
• Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements.
• Maintaining strong relationships with existing customers and cultivating new customer relationships.
• Cross-selling and referring bank products such as (depository products, wealth management, mortgage) that fit customers' needs.
• Having strong knowledge in using digital resources and technologies to optimize clients' digital banking experience.
• Being confident in educating clients on conducting banking transactions online, via mobile app and self-service portals.
• Demonstrating the ability to learn and adapt to new processes and technology platforms quickly.
• Performing other duties as assigned.

Qualifications include:

• High school diploma or general education degree (GED) required; bachelor's degree highly preferred.
• 1 year of recent customer service and cash handling experience.
• 1 year of previous teller/new account experience in a banking institution preferred.
• Ability to learn products, services, and procedures quickly and accurately.
• Excellent customer service skills.
• Strong attention to detail and time management skills.
• Proficiency in Microsoft Word and Excel.
• Flexibility to work on weekends when needed.

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

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