Cash Services Teller

Cash Services Teller

Position Summary:

This position is responsible for delivering a best-in-class customer experience while processing financial transactions, servicing existing and prospective customers, and supporting branch sales objectives.

Key Responsibilities:

• Provide consistent, high quality customer service by delivering excellent customer experiences
• Handle basic customer interactions and cash transactions accurately
• Perform daily cash balancing to ensure financial accuracy
• Identify referral opportunities aligned with branch performance goals
• Comply with all applicable banking laws and regulations, including strict adherence to Atlantic Union Bankshares’ BSA/AML Policy and Procedures
• Identify risks and escalate concerns through appropriate channels
• Maintain strong knowledge of bank products, services, and operational areas
• Adapt to evolving digital banking platforms and tools
• Perform additional duties as assigned

Reporting Structure:

This role reports directly to the branch manager.

Education and Experience Requirements:

• High school diploma or equivalent required
• Cash handling experience preferred
• Prior customer service experience preferred

Skills and Competencies:

• Strong customer service skills
• Excellent verbal and written communication abilities
• Sound decision making and business judgment
• Basic computer proficiency
• Ability to multitask with strong attention to detail
• Flexibility and adaptability in changing environments
• Ability to stand for long periods and lift up to 30 pounds
• Shift flexibility based on business needs

Compensation and Workplace:

Salary is based on education, experience, and certifications and may include incentive compensation or discretionary profit-sharing programs. Atlantic Union Bank promotes a drug-free workplace and is committed to Equal Employment Opportunity principles.

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