Branch Performance Manager

Branch Performance Manager

Job Description:

In the role of a Branch Performance Manager at PNC, you will be tasked with guiding a retail bank branch towards increased profits, elevated customer contentment, and efficient operations. Your job will involve overseeing branch goals, fostering team growth, and delivering a unique customer service experience through all banking avenues.

Responsibilities:

• Handles priorities efficiently by devising plans and carrying them out to improve overall branch productivity.
• Generates increased profits and fosters customer allegiance by having thoughtful conversations and personalized financial remedies.
• Establishes a distinct customer journey, ensuring seamless banking accessibility through multiple channels.
• Takes the lead in motivating and shaping a wide array of ecosystem allies to meet business targets.
• Creates a top-performing team by selecting, welcoming, mentoring, and advancing employees.
• Takes charge of developing, scheduling, and carrying out a distinctive marketing approach to reach sales goals and elevate customer satisfaction.
• Drives growth in branch revenue by acquiring new accounts and expanding the share of customer expenses in both consumer and business sectors.
• Enhances business banking performance through proactive business growth strategies and community engagement.
• Guides team members on consultative selling methods to elevate client prosperity and drive success.
• Illustrates a basic comprehension of financial statements, such as balance sheets and income statements.
• Ensures that clients receive a distinct experience through coaching and leading by example.
• Encourages the use of technology-driven engagements to furnish customers with problem-solving strategies and advisory consultations.
• Successfully handles customer problems to promote efficient bank operations and enhance overall customer contentment.
• PNC ensures a smooth and unified customer experience by linking all elements of its business.
• Attracts and keeps high-caliber staff members by utilizing a systematic approach to induction, guidance, and advancement in their careers.
• Focuses on enhancing the talent of all team members while ensuring performance criteria are met via continuous feedback.
• Embodies the core beliefs of PNC and nurtures a culture of inclusivity within the workplace.
• Handles the risks related to operations, human resources, reputation, and business.
• Implements effective strategies to reduce the potential for sales practice risks.
• Maintains conformance with regulatory requirements, organizational rules, and standard operating procedures.

Benefits:

PNC offers an extensive benefits bundle that aims to help employees both presently and down the line:

• Comprehensive healthcare package incorporating medical, prescription drugs, dental care, and vision services, accompanied by the flexibility of HSA plans.
• The company offers insurance plans that cover both employees and their family members.
• Safeguards for short- and long-term disability.
• The company offers a 401(k) plan with a matching component, a pension fund, and the chance to purchase company shares.
• Assistance with covering costs related to dependent care needs and offering support for unforeseen child or elder care situations.
• Compensation for adopting, surrogacy, and doula support.
• Assistance initiatives for education, with certain ones being covered in full.
• Effective well-being campaigns coupled with financial encouragements.

Qualifications:

• Qualifications: Must have a minimum of 5 years of experience in the field, with at least 2 years in a supervisory capacity.
• Completion of a college program is not obligatory; instead, alternative educational paths such as certification or military service can be recognized.
• Skills: Being accountable for actions, financial institution operations, advising and supporting clients, improving customer satisfaction levels, fostering customer loyalty, making informed decisions, leading and supervising teams, taking initiative, focusing on achieving desired outcomes.
• Delegation refers to the act of assigning tasks and responsibilities to others in a strategic and efficient manner.
• Certifications/Licenses: None required.

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