Retail Banker

Personal Banker

Job Description:

Establishing and fostering enduring client relations is the main responsibility of the Personal Banker. This involves providing individualized financial options, guidance, and exceptional customer service to ensure a superior banking experience. The role also entails fortifying current client partnerships, recognizing new business openings, guiding clients to specialized banking associates, promoting digital banking solutions, and providing exceptional banking services while supporting community programs.

Benefits:

• Attractive salary and bonus structure for employees is offered.
• Insurance plans encompassing medical, dental, and vision care.
• 401(k) retirement savings plan.
• Continuing education and professional development opportunities.
• Employee Assistance Program (EAP).
• Impact Network Groups that promote diversity, inclusion, and employee engagement.
• Growth potential within a community-focused organization.

Key Responsibilities:

• Cultivate and maintain long-term relationships with new and existing clients.
• Identify clients' financial needs and recommend appropriate banking products and services.
• Promote consumer and small business banking products and refer clients to Mortgage, Investments, Wealth Management, Treasury Management, and other specialized banking partners.
• Conduct proactive client outreach through follow-up calls, onboarding activities, marketing campaigns, and community events.
• Process banking transactions accurately while complying with bank policies and regulatory requirements.
• Resolve client service issues and provide account servicing and maintenance.
• Educate clients on digital banking services, including online banking, mobile banking, and ATM solutions.
• Support fraud prevention efforts by following security procedures and completing required training.
• Contribute to branch sales goals through new account openings, lending opportunities, referrals, and client retention.
• Represent the bank through community outreach and networking activities.

Qualifications:

• High school diploma or GED equivalent.
• Minimum one year of relationship-based client consultation or consultative sales experience (banking experience preferred).
• Experience in deposits, account servicing, new account opening, and consumer lending is preferred.
• Eligible to register with the National Mortgage Licensing System and Registry (NMLS), or currently registered.

About Us:

Old National Bank has proudly served clients and communities since 1834. With over $70 billion in total assets, we are a trusted regional bank dedicated to helping individuals, families, and businesses achieve their financial goals. We are committed to strengthening the communities we serve through volunteerism, charitable giving, and exceptional client service.

We foster an inclusive workplace built on collaboration, integrity, and respect. As an Equal Opportunity Employer, we welcome applicants from diverse backgrounds and provide equal employment opportunities regardless of race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

Apply Now