Consumer Banking Specialist

Consumer Banking Specialist

Job Description:

The Consumer Banking Specialist is responsible for building and maintaining long-term client relationships by providing personalized financial solutions, expert guidance, and exceptional customer service. This role focuses on strengthening existing client relationships, identifying new business opportunities, recommending consumer banking products and services, promoting digital banking solutions, and delivering an outstanding banking experience while supporting community outreach initiatives.

Benefits:

• Competitive salary and incentive program.
• Medical, dental, and vision insurance.
• 401(k) retirement savings plan.
• Continuing education and professional development opportunities.
• Employee Assistance Program (EAP).
• Impact Network Groups that promote diversity, inclusion, and employee engagement.
• Career growth opportunities within a community-focused organization.

Key Responsibilities:

• Build and maintain long-term relationships with new and existing clients.
• Identify client financial needs and recommend appropriate consumer banking products and services.
• Cross-sell banking products and refer clients to Mortgage, Investments, Wealth Management, Treasury Management, and other specialized banking partners.
• Conduct proactive client outreach through follow-up calls, onboarding activities, marketing campaigns, and community events.
• Process banking transactions accurately while following bank policies and regulatory requirements.
• Resolve client service issues and provide account servicing and maintenance.
• Educate clients on digital banking services, including online banking, mobile banking, and ATM solutions.
• Support fraud prevention efforts by following security procedures and completing required training.
• Contribute to branch sales goals through new account openings, lending opportunities, referrals, and client retention.
• Represent the bank through community outreach and networking activities.

Qualifications:

• High school diploma or GED equivalent.
• Minimum one year of relationship-based client consultation or consultative sales experience (banking experience preferred).
• Experience with deposits, account servicing, new account opening, and consumer lending is preferred.
• Eligible to register with the National Mortgage Licensing System and Registry (NMLS), or currently registered.

About Us:

Old National Bank has proudly served clients and communities since 1834. With over $70 billion in total assets, we are a trusted regional bank dedicated to helping individuals, families, and businesses achieve their financial goals. We are committed to strengthening the communities we serve through volunteerism, charitable giving, and exceptional client service.

We foster an inclusive workplace built on collaboration, integrity, and respect. As an Equal Opportunity Employer, we welcome applicants from diverse backgrounds and provide equal employment opportunities regardless of race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

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