Retail Banking Consultant

Job Description:Retail Banking Consultant

The Retail Banking Consultant is a customer liaison integral to delivering TD's Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking needs. This role contributes to business growth by identifying appropriate TD solutions that help Customers achieve financial goals and optimize their relationship with TD.

Qualifications:

• Obtaining a high school diploma or GED qualification is imperative for pursuing further educational or vocational opportunities.
• Showing over twelve months of customer service or sales experience (volunteering, educational engagement, or military service may be seen as equivalents).
• Teller experience preferred.
• Required to fulfill teller training requirements.
• A preference is given to candidates with excellent customer communication skills and product education expertise.
• Demonstrated excellence in organization; proficient in handling multiple tasks in high-energy environments.
• Proficiency in delivering consistent, clear, and succinct messages.
• Adept at arranging tasks by importance, meeting deadlines, and working autonomously.
• Sound decision-making ability and adept at resolving issues resourcefully.
• Fluent in using Microsoft Office software.
• Notary License preferred.

Key Responsibilities:

Promoting Customer Interaction and Cultivating Relationships: This phrase highlights the active promotion of customer interaction alongside the ongoing effort to cultivate strong and meaningful relationships:

• Demonstrates expertise in products and listens actively to customer needs to establish and nurture customer relationships.
• Participates in discussions to identify further needs and provide relevant solutions or referrals.
• Offers personalized product recommendations based on customer needs, showcasing the benefits and features of each option.
• Uses CRM systems to preemptively pinpoint solutions, assist with evaluations, and conduct outbound sales activities.
• Autonomously resolves customer complaints, issues, and errors, escalating when needed.
• Fosters working alliances while explaining detailed or complex information.
• Participates in customer interaction programs, service delivery, and advisory services in line with TD's dedication to providing genuinely human interactions.
• Communicates with clients about borrowing options and assists in gathering necessary application materials.
• Operates as a proactive consultant for customers, delivering advice on how to save both time and money.
• Personalizes customer engagements, bringing an authentic touch to interactions.

The core focus of Customer Experience and Service Excellence lies in providing top-notch services and ensuring customer satisfaction:

• Sets the standard for customer satisfaction through exceptional service, advice, and relationship nurturing.
• Contributes to the execution of TD's customer service strategy by fostering trust, providing consultative support, and suggesting proactive recommendations.
• Acts as a stage where customer questions or issues are taken to the next level.
• Executes lobby leadership responsibilities by coordinating customer flow, greeting Customers, and assisting with needs identification.
• Provides guidance to customers on digital and self-assistance options suited to their preferences.
• Enacts behaviors aimed at delivering service with an unexpectedly human touch.

Sales & Solutions:

• Recognizes the requirements for transactions and guides customers on self-service avenues, particularly digital tools.
• Fosters relationships with collaborating bankers to enhance referral networks.
• Engages in loan-specific tasks as part of the responsibilities falling under the definition of Mortgage Loan Originator set by Regulation Z and the SAFE Act.
• Operational excellence requires a proactive approach to continuous improvement and innovation in order to stay competitive and meet customer expectations
• Check cashing, depositing funds, withdrawing money, and transferring finances are among the services tellers can provide.
• Follows procedures for fraud mitigation and operational directives.
• To process Customer transactions smoothly, newly hired individuals must complete their teller training.

Teamwork & Culture:

• Functions as a collaborative team member, enhancing a supportive work environment that encourages quality, creativity, and teamwork.
• Advances knowledge and skills through involvement in the dissemination of information.
• Involves in performance appraisal, growth-oriented endeavors, and career development.
• Takes the initiative to communicate progress and significant updates in a timely manner.
• Backs the cultivation of a fair, inclusive, and diverse workplace setting.
• Represents the brand as a spokesperson both internally and externally.
• Implements recommendations from coaching to elevate performance levels.
• Embraces change positively.

Physical Requirements:

• Sedentary employment requires persistent sitting with minimal intervals for physical activity
• Executing a multitude of activities concurrently - Continuous
• Consistent utilization of basic office devices - Ongoing
• Immediate reactions to sounds - Sustained
• Sitting - Frequent
• Standing - Frequent
• Walking - Occasional
• Navigating safely through cramped spaces - On occasion
• Periodically lifting and carrying items under 25 pounds
• Occasionally moving or transporting items that weigh more than 25 pounds
• Squatting - Occasional

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