Retail Banking Associate

Job Description:Retail Banking Associate

Provides outstanding customer service to BMO clients and prospects, identifying their needs, and offering guidance on financial solutions that are in their best interests. Works collaboratively within the branch and through various channels with BMO partners to ensure the desired customer experience and meet overall business objectives.

Responsibilities include:

• Engages proactively with existing customers and prospects by delivering assessments tailored to their needs to enhance loyalty and identify immediate or future opportunities, leading the way in this approach.
• Facilitates customer engagement in needs assessments to recognize financial solutions and preferred banking channels, providing tailored suggestions to meet both sales and service requirements, ranging from everyday banking services, retail investments, lending solutions, home financing (including business-for-self applications), and small business support.
• Helps customers access and utilize the various digital and self-service functionalities to achieve a seamless and rapid banking experience.
• Addresses customer transaction needs by adapting to varying levels of foot traffic.
• Stimulates customer involvement to aid in the growth of BMO's business by reaching out, scheduling appointments, and creating new relationships in the community.
• Handles consumer credit audit questions and quality assessment issues to ensure accurate data entry and lending application advice align with legal and regulatory obligations as well as lending policies and processes.
• The risk management framework is applied to safeguard the Bank's assets and uphold the quality of the lending portfolio according to the requirements for the lending process and established guidelines for yield, quality, diversification, and risk.
• Conducts credit assessments for personal borrowing, especially in the context of home financing, in line with the Bank's credit risk policies and procedures.
• Contributes actively to a united and versatile sector and regional group.
• Implementing investigative strategies to gain insights into customer personal banking and credit card requirements and merging marketing promotions into customer conversations to provide strategic advice.
• Structures work-related details to ensure they are accurate and comprehensive.
• Shows a proactive attitude in discovering unique methods to enhance the personal touch in serving customers.
• Explores ways to help in the continuous improvement of the overall customer experience.
• Affects business results and the overall quality of customer interactions.
• Working across multiple branches or channels may necessitate adapting to diverse weekly schedules characterized by different shifts, hours, and days worked.
• Upholds risk and compliance protocols to safeguard customer assets, respect their privacy, and operate in their best interest.
• Remains up-to-date with the wider financial services sector, the legal and regulatory environment, and our dedication to upholding the highest ethical standards in our field.
• Applies knowledge of recent personal banking products, practices, and trends to enhance customer interactions.
• Acknowledges and raises awareness of questionable behavior patterns suspected to be connected to money laundering activities.
• Conforms to the legal and regulatory framework of the jurisdiction.
• Preserves the bank's resources by upholding all regulatory, legal, and ethical mandates.
• Manages a diverse set of complex tasks while working within defined limits, which may require handling escalations from other employees.
• Studies issues and maps out the next steps to be enacted.
• Further job responsibilities or tasks may be assigned as necessary.

Requirements:

• The ideal candidate will have 2 to 3 years of applicable experience and a post-secondary degree in a related field, or an equal combination of educational qualifications and work experience.
• Selling investment products in Canada is now registered in compliance with the appropriate jurisdictional regulations.
• Proper lending qualifications and designations.
• Understanding the essentials and responses necessary for catering to the needs of individual customers and small business enterprises.
• Awareness of retail investment vehicles and borrowing options.
• Prior work in the financial industry is an asset.
• Proficient and confident in the use of social media, tablets, smartphones, internet utilities, and apps.
• Involvement in a customer service or sales role emphasizing consultation and personalized customer experiences.
• Deep-seated passion for aiding and supporting our clients.
• Focus on delivering a bespoke customer service experience.
• Focusing on achieving results and excelling in a team-based sales setting with a consultative approach.
• Assertive and courageous individual adept at approaching and engaging with clients.
• Willing to engage in teamwork and fulfill various roles collaboratively.
• Excelling in interpersonal communication and rapport-building with customers.
• Excelling in areas such as active listening, finding solutions, and creatively addressing new challenges.
• Specialized knowledge.
• Competencies in spoken and written language use
• Organization skills
• Demonstrating strong team skills and collaboration capabilities is instrumental in achieving shared objectives in a group setting
• Proficiency in analytical thinking and resolving issues

About Us:

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

Acting as an equal opportunity employer, BMO ensures fair treatment of all applicants. Evaluations are made based on qualifications and expertise, while avoiding discrimination related to race, religion, color, origin, gender, sexual orientation, gender identity, transgender status, age, veteran status, disability, or any legally protected categories. BMO also takes legal frameworks into account when assessing candidates with previous criminal histories.

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