Senior Float Banker

Position Overview for Senior Float Banker:

The role of a Senior Float Banker at PNC involves providing outstanding customer service, helping customers with their financial transactions, and supporting branch operations. The primary focus is on creating a positive customer experience and identifying opportunities to promote PNC's products and services.

Responsibilities:

• Ensures a unique customer experience that is dedicated to enhancing financial wellness and fostering customer loyalty.
• Efficiently processes a mix of customer interactions with accuracy.
• Offers information to customers about the alternatives they can utilize for their financial transactions.
• Recognizes chances during customer interactions and redirects them to the suitable branch staff.
• Fosters customer relationships through lobby activities and meaningful exchanges.
• Customizes PNC products and services to align with customer needs.
• Identifies sales openings and directs clients to the relevant team members for cultivating relationships.
• Offers information to clients about digital banking tools, technology options, and self-service resources for effectively handling financial transactions.
• Successfully resolves customer concerns through expert application of product and procedural knowledge.
• Maintains the accuracy of teller and branch operations by following PNC's policies and procedures diligently.

Preferred Skills:

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Qualifications:

• No requirement for prior experience.
• Jobs at this level typically do not demand a university or college degree.
• Having a high school diploma or GED is the recommended educational background.
• Equivalent sets of education, job-specific qualifications, or pertinent background (including military involvement) could be acknowledged.
• No degree required.
• Certifications and licenses are not a prerequisite.

Benefits:

PNC grants a wide variety of benefits to aid you now and for the long term:

• Holistic approach to healthcare with medical, dental, and vision coverage
• Life Insurance
• Coverage for Disabilities Across Short and Long-Term Circumstances
• In addition to the 401(k) plan with a matching component, PNC provides employees with access to a pension and stock purchase plans
• A Dependent Care Reimbursement Account offers employees the opportunity to save money on dependent care expenses by setting aside pre-tax income in a separate account for these costs
• Backup Child/Elder Care
• The Adoption, Surrogacy, and Doula Reimbursement policy underscores the organization's commitment to facilitating various means of family creation through financial assistance
• Help with Education (incorporating fully funded programs) is offered to students seeking financial assistance
• By offering financial rewards, the wellness program aims to foster a culture of prioritizing health and wellness among participants
• Paid Time Off

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