Mortgage Loan Representative

Mortgage Loan Representative

The Mortgage Loan Representative - Retail role focuses on managing mortgage loan products and services while delivering exceptional customer service to all clients. Responsibilities include leveraging internal and external referral sources to cultivate mortgage loan opportunities and maintaining strong business relationships within the community.

Position Summary:

At Huntington, we are committed to helping people make their money work harder and their lives a little easier. As a Mortgage Loan Representative, you will be responsible for building and maintaining customer relationships, identifying financial needs, and recommending appropriate banking products and services. This role combines customer service, sales, and financial guidance to deliver an outstanding client experience.

Key Responsibilities:

• Develops and broadens internal and external referral networks to stimulate growth within the mortgage industry.
• Engages in consultative selling practices to educate clients on mortgage loan options and other financial products.
• Ensures excellent customer service from approval through closing by working closely with loan origination sources to verify and secure all required information for underwriting.
• Manages and strengthens client relationships.
• Supports clients in completing their loan application forms accurately.
• Performs additional duties as assigned.

Required Qualifications:

• High school diploma or GED required.
• One or more years of mortgage loan origination experience, preferably within a banking environment.
• Active NMLS license.

Preferred Qualifications:

• Established pipeline and book of business.
• Bachelor's degree preferred.
• Knowledge of mortgage loan products, including conventional, FHA/VA, construction loans, and portfolio programs.
• Understanding of mortgage procedures, documentation, and underwriting standards.
• Proven ability to identify opportunities for cross-selling financial products and services.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in PC and internet-based tasks.

Why Join Us?

At Huntington, our focus is on customer advocacy, community engagement, and professional growth. Join a team that values integrity, inclusion, and long-term relationship building.

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