Retail Banker

Job Description:Retail Banker

The Relationship Banker role will provide services for Banking Center customers and assist the team in achievement of sales, service, and operation goals, based on Webster's Strategic Guidelines. The role will process all customer related financial transactions in accordance with the rules, regulations, and guidelines of the Bank. Additionally, this role uses excellent communication and active listening skills to learn about the customer's financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service as well as develop and maintain a strong partnership with various business segments through collaboration and communication. Ability to supervise and coach fellow relationship Bankers

Responsibilities:

• Addressing customers' needs swiftly and accurately is achieved by maximizing the available resources and tools
• Assessing clients' needs and recommending appropriate financial products and services through personalized conversations to cultivate and enhance relationships.
• Execute regular teller tasks including handling deposits, withdrawals, check cashing, loan repayments, and other required financial transactions.
• Enhance the segmentation strategy by implementing sales, retention, and additional bank initiatives to achieve the growth and profitability goals of the Banking Center.
• The anticipation is to meet or outperform both personal and team targets in sales, service, and operational tasks
• Abides by Federal and State regulations and internal bank policies and procedures. Meeting or excelling branch audit criteria and assessments of operational performance
• Aid in the supervision of banking center colleagues by providing coaching and support to fellow bankers. Take on a leadership role and assist in onboarding new team members.

Training, Previous Experience, and Skill Proficiency:

• Minimum qualification includes a high school diploma or GED, while candidates with an Associate's or Bachelor's degree are favored.
• Ideal candidates will have 2-4 years of customer sales and service experience, with 1-2 years in a supervisory role. Demonstrated success in leading, coaching, and motivating teams.
• Full awareness of the spectrum of products and services offered
• Stays updated with all systems employed for branch transaction processing.
• Exemplifies outstanding customer service skills and the ability to promote teamwork, cultivating a positive working environment.
• The expectation includes being able to work a flexible and/or rotating schedule, which might involve weekends, extended hours, and travel to different Banking Centers.

Benefits:

• Full spectrum of insurance options including medical, dental, and vision coverage.
• Employer-backed retirement savings schemes available.
• Paid time off, which encompasses vacation days, personal leave, and officially observed company holidays.
• The EAP offers confidential resources and support for employees seeking help and guidance.
• Growth prospects for professional advancement and career development.
• Initiatives focused on fostering ongoing skill development through training and educational opportunities.
• Initiatives supporting a harmonious relationship between work and personal life are adapted to suit the varying roles and needs within the business.

About Us:

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.

Equal Employment Opportunity:

Equal employment chances will be extended to all competent applicants irrespective of race, color, religion, gender, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by the law.

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