Credit Solutions Advisor

Credit Solutions Advisor

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: Credit Solutions Advisor

As a Credit Solutions Advisor you will be responsible for originating loans for clients with residential mortgage needs while serving as the primary lending specialist within the financial center. You will engage with clients in person and over the phone to deliver a variety of lending products, including First Mortgages, HELOCs, Auto Loans, Credit Cards, and Core Banking Products. Your role is key to building and deepening client relationships, balancing sales performance, operational risk, and the overall client experience.

Key Responsibilities:

• Deliver personalized service to clients by providing advice and guidance on a full spectrum of borrowing and banking offerings, tailored to each stage of the client’s financial life plan.
• Originate loans for residential mortgage clients, including First Mortgages and HELOCs. Additionally, promote other banking products such as Auto Loans, Credit Cards, and Core Banking products.
• Analyze clients' financial needs and leverage your knowledge of banking and lending products to recommend solutions that best align with their goals.
• Present and discuss home lending products, assisting clients through the mortgage application process by gathering necessary documentation and keeping them informed at every stage of the process.
• Engage with clients through outreach and pipeline management activities, including consistent follow-up routines to meet client needs and foster long-term relationships.
• Respond to client inquiries, provide timely updates, and make referrals to appropriate internal partners based on the client's specific financial needs.
• Work collaboratively with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to associates, ensuring exceptional client experiences.
• Manage operational risk by ensuring all loan applications and processes are in compliance with regulatory requirements and company policies.
• Utilize client relationship management tools to track sales performance, client interactions, and follow-up activities.
• This position is subject to SAFE Act registration requirements, including the background check and registration process, which must be completed and maintained throughout employment.

Required Qualifications:

• Minimum of 2 years of mortgage origination experience. In lieu of this requirement, has previously held the role of: Home Service Specialist II, Lending Client Associate, Lending Client Support Manager, Lending Specialist, Senior Banker, Business Solutions Advisor or Financial Solutions Advisor at Bank of America for 1 year
• Knowledge of credit and home lending requirements
• Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively.
• Communicates professionally, effectively, and confidently and is comfortable engaging all clients in person and over the phone.
• Is a critical thinker and can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information.
• Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.
• Strong written and verbal communications skills.
• Ability to handle ambiguity and adapt to changing circumstances.
• Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic.
• Can be flexible to work weekends and/or extended hours as needed.
• A true team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externally.
• Ability to learn and understand technology.
• Demonstrates a commitment to professional ethics and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State compliance policies.

Desired Qualifications:

• Experience working in a financial center where goals were met or exceeded.
• Knowledge in analyzing and comprehending complex financial data and providing financial alternatives.
• Knowledge of banking products and services.
• Solid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.
• Experience in a loan origination role in a retail environment and knowledge of Mortgage Products (Conventional, Jumbo and HELOC, Government)
• Structuring, Processing, underwriting and closing procedures
• Federal regulations governing real estate lending
• FHA and HUD guidelines
• Other Lending Products (Credit Card, Vehicle Loans)
• Strong computer skills including MS applications and previous experience utilizing laptop technology.

Skills:

• Client Management
• Client Solutions Advisory
• Customer and Client Focus
• Referral Identification
• Risk Management
• Client Experience Branding
• Credit Documentation Requirements
• Credit and Risk Assessment
• Pipeline Management
• Referral Management
• Attention to Detail
• Collaboration
• Issue Management
• Prospecting
• Relationship Building

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