Branch Services Representative

Job Description for Branch Services Representative:

As a Branch Services Representative at PNC, you will be responsible for delivering exceptional customer support, assisting customers with banking transactions, and helping maintain efficient branch operations. This role focuses on creating positive customer experiences while identifying opportunities to introduce customers to PNC products and financial solutions.

Benefits for Branch Services Representative:

PNC offers a comprehensive benefits package designed to support employees both now and in the future, including:

• Medical, dental, and vision insurance coverage
• Life insurance benefits
• Short-term and long-term disability protection
• 401(k) plan with company match, pension plans, and employee stock purchase options
• Dependent care reimbursement accounts
• Backup care assistance for children and elderly family members
• Adoption, surrogacy, and doula reimbursement programs
• Educational assistance programs, including select fully funded courses
• Wellness programs with financial incentives
• Paid time off benefits

Qualifications for Branch Services Representative:

• No prior experience is required.
• A college degree is generally not required for this role.
• A high school diploma or GED is preferred.
• Equivalent experience, certifications, or military service may also be considered.
• No specific degree is required.
• No certifications or licenses are necessary.

Responsibilities for Branch Services Representative:

• Deliver a personalized customer experience focused on financial wellness and customer satisfaction.
• Handle a variety of customer transactions accurately and efficiently.
• Educate customers about available banking options and transaction alternatives.
• Identify customer needs and connect them with the appropriate branch team members.
• Engage customers through lobby interactions and meaningful conversations.
• Recommend PNC products and services that align with customer goals and needs.
• Recognize sales and relationship-building opportunities and refer customers to the appropriate staff.
• Assist customers with digital banking tools, technology solutions, and self-service resources.
• Apply product and procedural knowledge to resolve customer concerns effectively.
• Ensure teller and branch operations are completed accurately while following PNC policies and procedures.

Preferred Skills for Branch Services Representative:

• Strong accountability and reliability
• Knowledge of banking products and services
• Ability to build customer loyalty and trust
• Customer experience and service skills
• Ability to identify customer opportunities and needs
• Comfort using technology and digital banking tools
• Sales-focused and proactive mindset

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