Client Associate

Job Description:Client Associate

Celebrating a rich history spanning over 60 years and distinguished for its service excellence in the Financial Services sector, Raymond James is currently in need of a Client Associate. The successful candidate should be driven, detail-oriented, and possess strong problem-solving skills to contribute to our team's growth. This crucial role involves providing top-notch administrative support to Financial Advisors, potential and current clients, and other team members within the branch.

Critical duties and responsibilities:

• Manages a substantial daily workload by addressing basic questions and scheduling meetings with prospective and established clients through phone calls, face-to-face meetings, online platforms, and mail communications.
• Delivers important support to Financial Advisors and team members in branch offices, showing adaptability to work independently or collaboratively.
• Handles the processing of client financial transactions and advisor/branch expense documentation with a focus on meticulous organization and accuracy.
• Begins the process of creating new client accounts and delves into client and security particulars through internal databases and other technological resources.
• Ensures that all client paperwork and documentation meet the firm and industry standards and policies before being processed. Regularly follows up to guarantee the accuracy and completion of all required documentation.
• Constructs written communications, paperwork, and evaluations to bolster client relations and attract new business.
• Creates abbreviated business outlines and tailored reports for advisor perusal.
• Utilizes technology such as CRM software to create and maintain client records and files.
• Offers assistance to financial advisors in their marketing campaigns, notably in organizing seminars and client-centric events.
• Has the responsibility to follow the Financial Advisor's instructions in entering orders.
• Takes part in training, cross-training, and professional development activities to stay informed about company and industry policies.
• Completes other assignments as specified.

Knowledge Of:

• The design, policies, aim, and methods of an organization.
• Traditional office protocols, routines, and methodologies employed in workplaces.
• Investment strategies, procedures, and guidelines within the realm of securities trading.
• The subject matter pertains to the realm of finance, encompassing markets, products, and the guidelines set forth by regulatory bodies.

Skills In:

• Utilizing CRM software and contact management solutions can aid businesses in effectively managing customer relationships by offering tools for organizing and analyzing communication data and customer interactions.
• Excel assists in simplifying spreadsheet creation and report generation tasks by providing a user-friendly interface and various tools for data management.
• Strategies for effective communication across various platforms including in-person, virtual, phone, and written channels.
• Utilizing regular office equipment and required software applications.
• Reviewing and investigating account data.
• Managing a mix of duties with varying degrees of importance in a rapidly evolving environment.
• Noting time-sensitive issues and allocating time and resources based on priority.
• Following up in a proactive manner is vital to achieving a resolution for errors or concerns.
• Juggling stressful situations while upholding a professional demeanor and ensuring customer service remains excellent.
• Quick and effective problem-solving is essential for overcoming challenges and reaching goals.
• Applying mathematical formulas to analyze account and transaction information.
• Ensuring effective communication across various organizational hierarchies is key to promoting transparency and collaboration.
• Operating individually and cooperatively within a team environment.

Ability To:

• Accomplish objectives autonomously and as a united member of a team.
• Sustain an unwavering dedication to superior customer service.

Overview of academic achievements and previous job positions:

A high school diploma or an equal qualification is mandatory. It is advantageous to have one year or more of prior experience in the securities sector or a similar field, or an equivalent mix of experience, education, and/or training sanctioned by HR.

About the Company:

At Raymond James, our staff members are guided by five behaviors (Develop, Collaborate, Decide, Deliver, Improve) to uphold the organization's fundamental values of client-first approach, integrity, autonomy, and a prudent, long-term perspective.

At all levels of the organization, individuals are encouraged to grow in their professional endeavors, work collaboratively, make client-centric decisions consciously, take accountability for their work's outcomes, and contribute to the continual evolution of the firm.

Raymond James prides itself on promoting a culture that is centered on its people, emphasizing the importance of valuing and respecting the distinctiveness, histories, and varied backgrounds of all employees. The company stands as an equal opportunity employer, making recruitment decisions based on merit and operational necessities.

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