Sales and Service Specialist

Job Title: Sales and Service Specialist

About Us:

Our culture is built on strong values, continuous learning, and a commitment to making a positive impact in our communities. We support work-life balance, inclusion, and a digitally enabled environment to enhance both employee and customer experiences.

Role Overview:

This is a full-time position (40 hours/week) based in the Lehigh/Northampton County, PA market. The role requires flexibility to travel between financial centers and work within branch hours (no Sundays).

You will deliver a seamless customer experience by handling both service and sales needs, including transactions, account management, and promoting banking solutions to help customers achieve their financial goals.

Key Responsibilities:

• Process teller transactions accurately per bank policies.
• Engage customers through proactive sales and referral conversations.
• Open accounts and handle maintenance/service requests.
• Build relationships using CRM tools and customer-focused interactions.
• Ensure compliance with regulations, policies, and risk standards.
• Assist customers with digital banking tools and solutions.

Qualifications:

• High School Diploma or equivalent (Required)
• 1+ year in customer service or sales (Required)
• 6–12 months cash handling experience (Preferred)

Additional Information:

May perform other duties as assigned. Must adhere to all compliance programs, policies, and training requirements.

Benefits:

• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays
• Parental leave and disability coverage
• Education assistance and wellness programs

Equal Opportunity Employer:

We are committed to providing equal employment opportunities to all individuals regardless of protected status.

Work Authorization:

Applicants must be authorized to work in the United States without sponsorship now or in the future.

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