Banker

Banker

Job Description:

The Banker is responsible for ensuring that BOKF's clients have a positive customer experience. This involves offering top-tier service during each interaction to create lasting relationships with clients, assisting with account-related questions, teller transactions, digital banking tools, debit card services, and other financial products or processes. Clients may engage with the Banker in person, over the phone, via chat, email, or other digital communication avenues.

Benefits:

• The salary range provided is an indication of the standard pay for this role, with the actual salary offer being determined by the candidate's qualifications, skills, experience, and education.
• BOK Financial's benefits program is tailored to support your overall health and happiness, encompassing physical, financial, and emotional well-being.

Team Culture:

Our passion for our work is clearly evident. Collaborating with peers from various departments in the bank to help clients achieve their financial goals is a rewarding experience.

We strive to foster a pleasant and secure space for collaborative idea generation, questioning, and resolving challenges. Participants are encouraged to contribute ideas for progressive changes. Recognition, integrity, and the commitment to helping others are the pillars of our philosophy.

How Your Daily Schedule Will Reflect Your Decisions on How You Spend Your Time:

• Offer outstanding client experiences to build, expand, and maintain enduring client relationships. Engage in advisory dialogues to evaluate financial needs and recommend bank products and services to support clients in reaching their objectives.
• Offer an extensive selection of retail goods, including loan products, to both new and longstanding clients while engaging in regular banking center activities and teller services.
• Instruct clients on the array of bank services available, such as online banking, Bill Pay services, E-Statements distribution, and the ability to deposit money using mobile or ATM technologies.
• Assist with resolving a spectrum of easy to moderate client issues, emphasizing the importance of top-tier client experience and satisfaction.
• Execute client transactions as a teller, which involves tasks like cashing checks and processing withdrawals, while also pinpointing ways to build deeper connections with customers.
• Follow internal control, audit, security, and compliance policies, alongside relevant laws and regulations, to maintain adherence to standards.
• Take part in professional growth opportunities such as training workshops, self-development projects, and coaching programs aimed at boosting comprehension of products, systems, sales strategies, and client communication.

The Necessary Credentials and Relevant Experiences Sought for a Particular Position:

The standard requirements for this job include a high school diploma or a similar certification, and a background of at least one year in sales or customer service. While a college degree is preferred, an equivalent level of education and experience is also accepted.

• Hands-on experience with consumer-centric financial products and services.
• Working familiarity with banking procedures, retail sales activities, and contact center operations.
• Skilled in verbal communication to effectively provide customer information, address issues, and build connections.
• Possesses impeccable written communication skills, utilizing correct grammar and presenting a professional attitude.
• Proficient problem-solving and conflict resolution skills are essential tools for managing challenges and enhancing communication.
• Demonstrating the capacity to adhere to standards and exercise sound judgment in determining when escalation is necessary.
• Skillful application of basic mathematical concepts in the context of account reconciliation.
• Skilled in the use of PC programs like word processing and spreadsheets, with the ability to familiarize oneself with internal company systems.
• Competence in multitasking and completing multiple tasks simultaneously.
• Effective communication skills demonstrated through sales proficiency and client interaction expertise, whether in-person or over the phone.
• Showing a dedication to precision by being detail-oriented in all aspects.
• Capacity to excel in fast-paced conditions under pressure when called for.

Top 3 Rationales for Submitting Your Application:

• Empowered employees
• Award-winning culture
• Community commitment

About Us:

BOK Financial Corporation Group is a reliable and financially sound company that offers top-notch training opportunities aimed at fostering lasting professional growth. By bringing dedication, expertise, and collaboration to the table, individuals have the chance to contribute significantly to the bank's achievements, customer satisfaction, and personal career advancement!

BOK Financial Corporation Group is dedicated to ensuring that all capable candidates have fair access to employment opportunities without discrimination based on gender, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information, or veteran status.

Job Segment: Banker, Banking Sector, Financial Institution, Finance Professional, Finance

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