Retail Banking Officer

Job Description:Retail Banking Officer

Acting as a liaison between customers and TD, the Retail Banking Officer demonstrates the brand commitment by utilizing financial proficiency and personalized recommendations to support customers in their banking endeavors. By presenting TD solutions that align with customers' financial goals, this role contributes to business expansion and enhances customers' engagement with TD.

Qualifications:

• The completion of high school education is marked by receiving a diploma or a GED certificate.
• Demonstrating a history of customer service or sales experience for a period exceeding one year (volunteering, educational endeavors, or military service can be viable alternatives).
• Teller experience preferred.
• Necessary to be able to conclude training for teller role.
• Preferred qualifications involve exceptional skills in interacting with customers and educating them about products.
• Outstanding organizational talents; proficient in multitasking within fast-paced contexts.
• The capacity for clear, precise, and unambiguous communication.
• Capability to rank tasks by importance, fulfill deadlines, and operate without continual direction.
• Sound discretion and proficient problem-solving capabilities demonstrated.
• Adept in utilizing Microsoft Office applications.
• Notary License preferred.

Key Responsibilities:

Engaging with Customers and Strengthening Relationships: This title suggests the dual focus on interacting with customers effectively and enhancing the depth of relationships with them:

• Builds and fosters customer relationships by demonstrating a strong understanding of products and actively listening to customer needs.
• Interacts to identify additional needs and suggest appropriate solutions or resources.
• Proposes suitable products according to customer preferences, emphasizing their distinctive features and advantages.
• Utilizes CRM tools for proactive identification of solutions, assistance with evaluations, and execution of outbound sales tasks.
• Independently handles customer complaints, issues, and errors while escalating as appropriate.
• Forges productive partnerships and elucidates elaborate or intricate knowledge.
• Takes part in customer outreach programs, servicing tasks, and advisory roles to deliver on TD's unanticipated human approach.
• Encourages customer participation in conversations about loan services and assists in acquiring application submissions.
• Acts as a proactive advisor for customers, sharing insights on how they can save time and money.
• Offers authentic and personalized customer engagement in every interaction.

Service Excellence and Customer Experience require businesses to prioritize delivering exceptional service levels and creating positive customer interactions:

• Creates a memorable customer experience by focusing on service, advice, and relationship cultivation.
• Enhances TD's customer service strategy through trust-building, consultative aid, and proactive recommendation provision.
• Acts as a step up for addressing customer issues or inquiries.
• Takes charge of lobby leadership by directing customer traffic, welcoming visitors, and assisting in understanding their needs.
• Teaches clients about digital and self-service options that are in line with their tastes.
• Engages in behaviors that lead to service delivery with an unexpectedly human approach.

Sales & Solutions:

• Recognizes customer transaction needs and educates them on the use of self-service channels, specifically digital tools.
• Cultivates ties with collaborating financial institutions to streamline client referrals.
• Contributes to loan-associated tasks as this role is included in the definitions of Mortgage Loan Originator according to Regulation Z and the SAFE Act.
• Operational excellence strives to streamline operations and eliminate inefficiencies to deliver high-quality products or services consistently
• Conducting teller transactions involves actions like cashing checks, depositing funds, withdrawing money, and transferring finances.
• Adheres to measures aimed at mitigating fraud and operational guidelines.
• New employees must participate in teller training to be able to handle Customer transactions.

Teamwork & Culture:

• Takes part as a committed team player, fostering a beneficial work ambiance that stimulates quality, ingenuity, and cooperation.
• Broadens knowledge and skills through participating in knowledge exchange activities.
• Takes part in activities related to performance monitoring, skill development, and career advancement.
• Proactively shares advancements and pertinent news to keep stakeholders in the loop.
• Strives to foster a culture in the workplace that is diverse, fair, and inclusive.
• Plays a key role in representing the brand identity to both internal and external audiences.
• Improves performance by incorporating advice and feedback from coaching.
• Embraces change positively.

Physical Requirements:

• Sedentary job roles involve prolonged periods of sitting with little to no breaks for
• physical activity
• Managing multiple responsibilities at once - Continuous
• Working with traditional office equipment without breaks - Consistent
• Prompt reactions to noises - Unceasing
• Sitting - Frequent
• Standing - Frequent
• Walking - Occasional
• Maneuvering carefully in cramped settings - Now and then
• Periodically carrying items that are 25 pounds or less
• On an infrequent basis, handling loads over 25 pounds
• Squatting - Occasional

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