Bank Operations Associate

Bank Operations Associate

Job Description:

As a Bank Operations Associate at PNC, you will provide exceptional customer support, assist customers with their banking transactions, and help ensure smooth branch operations. Your role will focus on creating positive customer experiences while identifying opportunities to recommend PNC products and financial services.

Benefits:

PNC provides a comprehensive benefits package designed to support employees both now and in the future, including:

• Medical, dental, and vision insurance coverage
• Life insurance benefits
• Short-term and long-term disability protection
• 401(k) plan with company match, pension options, and stock purchase programs
• Dependent care reimbursement accounts
• Backup child and elder care support
• Adoption, surrogacy, and doula reimbursement assistance
• Educational assistance programs, including select fully funded courses
• Wellness programs with financial incentives
• Paid time off benefits

Responsibilities:

• Deliver a personalized customer experience focused on improving financial wellness and building long-term customer relationships.
• Handle a variety of customer transactions accurately and efficiently.
• Educate customers about available options for managing their financial transactions.
• Recognize customer needs and refer them to the appropriate branch representatives.
• Interact with customers through lobby engagement and meaningful conversations.
• Recommend PNC products and services based on customer financial goals and needs.
• Identify sales opportunities and connect customers with the right team members to strengthen relationships.
• Guide customers in using digital banking tools, self-service technologies, and online banking resources.
• Apply product and procedural knowledge to resolve customer concerns effectively.
• Ensure teller and branch operations are completed accurately while following PNC policies and procedures.

Preferred Skills:

• Strong accountability and attention to detail
• Knowledge of banking operations and financial services
• Ability to build customer loyalty and trust
• Customer experience and service expertise
• Ability to identify customer opportunities and needs
• Comfort using technology and digital banking tools
• Proactive communication and sales approach

Qualifications:

• No prior experience is required.
• A college or university degree is generally not required for this role.
• A high school diploma or GED is preferred.
• Equivalent combinations of education, certifications, work experience, or military service may also be considered.
• No specific degree is necessary.
• No certifications or licenses are required.

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