Banking Operations Specialist

Job Description for Banking Operations Specialist:

Deliver accurate, timely, and high-quality customer service in a retail banking environment by processing financial transactions and opening accounts. The Banking Operations Specialist informs potential clients about bank products and services while providing personalized guidance to existing customers to strengthen relationships. This role supports banking center goals by achieving sales and referral targets, participating in outbound sales initiatives, and assisting banking center management as needed.

Qualifications for Banking Operations Specialist:

• A high school diploma or GED is required to meet the educational prerequisite.
• One year of Teller experience is preferred.
• Successful completion of a credit background check is mandatory for background verification.

Benefits of Banking Operations Specialist:

• Medical insurance with wellness incentives.
• Dental and vision coverage plans.
• Health Savings Account (HSA) with employer-matching contributions.
• Maternity and parental leave options to support employees during key life events.
• Tuition reimbursement.
• Mentor program.
• 401(k) plan with a 6% company match.

Sales and Service:

• Support tellers and customers to minimize wait times and maintain service standards.
• Perform teller duties such as deposits, withdrawals, currency handling, and check cashing.
• Open and maintain deposit accounts, including checking, savings, IRAs, CDs, and money market accounts.
• Engage clients through consultative discussions to identify needs and recommend banking solutions.
• Promote client retention and growth via cross-selling and referrals to bank partners.
• Conduct regular outbound calls for deposit and loan campaigns.
• Assist customers with personal and retail loan applications and submit completed paperwork to the appropriate associate.

Client Experience:

• Investigate and resolve client issues while addressing account inquiries.
• Deliver consistent, professional, and positive client experiences.
• Respond promptly and effectively to client questions and concerns.
• Enhance product and service knowledge through sales meetings, workshops, and online training.

Compliance and Risk Management:

• Follow all applicable banking regulations, policies, procedures, and internal controls.
• Adhere to risk management standards and the ethical framework outlined in the First Horizon Code of Ethics.
• Ensure compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulatory requirements.

Operational Efficiency:

• Assist banking center staff with daily operations, emphasizing audit control compliance.
• Provide practical training to new associates to support banking center management development.
• Stay informed of operational updates and procedural changes to maintain compliance.
• Complete all other assigned duties as required.

Computer and Office Skills:

• Proficient in Microsoft Office Suite applications.
• Competent in using office and banking equipment such as 10-key calculators and coin counting devices.

DeGarmo Behavioral Assessment Requirement:

• Completion of the DeGarmo Retail Behavioral Assessment is required for all candidates.
• The assessment typically takes 12-15 minutes to complete.
• Assessment results must be submitted prior to application review by Talent Acquisition.

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