Teller Apprentice

Job Description: Teller Apprentice

As a Teller Apprentice at Rockland Trust, you are at the heart of our branches and the frontline of customer service, proactively exploring customer needs and offering personalized advice that serves to develop and maintain relationships. Each day, you create a memorable experience for customers whilst contributing to the fulfillment of branch and company goals in a meaningful way.

With a positive, can-do attitude and a genuine desire to work with customers in a caring and empathetic way, you are responsible for providing efficient, effective, and courteous customer service while performing a variety of transactions. You are the friendly face of Rockland Trust, promoting our mission and helping customers navigate the world of banking.

What You'll Experience:

• Acknowledging the importance of meaningful connections, we are wholeheartedly dedicated to establishing an environment of dignity and acceptance that propels individuals towards achievement.
• Community assistance commitment: We are unwavering in our dedication to supporting our communities and helping those who are less fortunate.
• Reward & acknowledgment: We promote the idea of rewarding and acknowledging the contributions of all employees.
• Training and development: Our goal is to empower all team members to thrive in their roles by offering educational resources and development opportunities to support their career growth.
• Inclusive benefits program: Our primary objective is to offer our employees an all-encompassing benefits program and a culture that champions a balanced work-life dynamic. Our benefits incorporate: competitive remuneration packages alongside performance-related bonuses, health insurance, dental coverage, vision and pet care insurance, a 401K retirement plan, extensive long-term disability and life insurance coverage, options for childcare reimbursement, financial support for educational pursuits including graduate and undergraduate studies, an award-winning wellness initiative, and a diverse range of supplementary benefits.

What You'll Do:

• Create a positive first impression for customers entering the branch by greeting them warmly and directing them to the most relevant colleague to assist them.
• Participate in consistent customer service, showcasing skilled, effective, and courteous support for customers through both face-to-face encounters and telephone conversations.
• Guide customers towards selecting the Rockland Trust banking services that are tailored to their individual requirements.
• Uphold a high level of precision in tasks like deposit processing, withdrawal facilitation, payment acceptance, check verification, and other financial transactions to ensure customers are attended to effectively.
• Assist in decision-making with the guidance of your supervisor, with the potential for increased decision-making responsibilities as you enhance your expertise.
• Partner with our training team and branch colleagues to understand these duties, and to complete the Rockland Trust Teller Training effectively.
• Conclude any supplementary tasks as assigned by executives.

Required Qualifications:

• Attainment of a high school diploma or similar qualification is mandatory.
• Capability in articulating ideas verbally and through writing.
• Experienced in utilizing technology, particularly computers, to facilitate the fulfillment of business aims.
• Personality inclined towards both sales and service aspects.
• Demonstrating the proficiency to uphold a professional appearance at all times.
• Fostering a constructive approach to engaging with customers and team members.
• Skilled in adapting to the typical office conditions, including extensive standing and continuous customer care.
• Proficient in the lifting and carrying of loads that are 50 pounds or less.
• Willingness and capability to participate in a flexible work schedule, including weekends, as influenced by customer demands.
• Evidencing the potential to skillfully pass through our training curriculum

Preferred Skills/Experience:

• Applicants must have between 1-2 years of teller experience or possess skills in cash handling and providing customer service.

Who We Are:

Rockland Trust stands by the belief that excelling as a banking institution is intrinsically tied to excelling as an employer. When we prioritize the well-being and development of our staff, they become empowered to enhance the experiences of our customers and elevate the communities we operate in.

As a recipient of The Boston Globe's Top Workplaces accolade for fourteen consecutive years, we understand that attracting the appropriate talent is merely the initiation. By providing competitive benefits, valuable development opportunities, and fostering a respectful and collaborative atmosphere, we have constructed a workspace that not only enhances the lives of our team members but also motivates them to achieve their full potential.

The essence of Rockland Trust lies in its focus on the importance of every relationship. This principle informs our approach to fostering a work culture that is supportive and diverse, facilitating the success of all members.

Equal Opportunity Employer:

We advocate for equal opportunities in employment, evaluating all competent applicants impartially without regard to race, color, religion, gender identity, marital status, or disability status as outlined by law.

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