Branch Banking Officer

Job Overview for Branch Banking Officer:

As a Branch Banking Officer at PNC, you will oversee retail branch operations with a focus on increasing revenue, improving customer satisfaction, and maintaining operational excellence. Your responsibilities will include managing branch priorities, supporting employee development, and delivering an exceptional customer experience across all banking channels.

Job Responsibilities for Branch Banking Officer:

• Manage branch priorities through effective planning and execution to improve overall branch performance and operational efficiency.
• Drive revenue growth and strengthen customer relationships through consultative conversations and personalized financial solutions.
• Create a seamless and convenient banking experience across multiple customer service channels.
• Collaborate with internal and external business partners to achieve organizational goals and business objectives.
• Build and develop a high-performing team through recruiting, onboarding, coaching, and employee development initiatives.
• Lead and implement structured sales strategies to achieve sales goals and improve customer retention.
• Increase branch revenue by attracting new customers and expanding relationships with consumer and business clients.
• Support business banking growth through proactive business development and community engagement activities.
• Coach employees on consultative sales techniques to improve customer financial wellness and business performance.
• Maintain a foundational understanding of financial statements, including balance sheets and income statements.
• Deliver an outstanding customer experience through leadership, coaching, and operational support.
• Promote the use of digital banking tools and technology-enabled solutions to provide customers with convenient financial guidance and services.
• Resolve customer concerns effectively while maintaining smooth branch operations and high levels of customer satisfaction.
• Connect customers with the full range of PNC products and services to provide a consistent omni-channel banking experience.
• Recruit and retain top talent through structured onboarding, mentoring, coaching, and career development opportunities.
• Encourage employee growth and maintain performance standards through ongoing feedback and support.
• Demonstrate PNC’s values while fostering an inclusive, collaborative, and supportive workplace culture.
• Manage operational, reputational, human capital, and business risks effectively.
• Exercise sound judgment to minimize operational and sales-related risks.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Benefits for Branch Banking Officer:

PNC offers a comprehensive benefits package designed to support employees both now and in the future, including:

• Medical, prescription, dental, and vision insurance coverage, including Health Savings Account (HSA) options.
• Life insurance coverage for employees and eligible family members.
• Short-term and long-term disability protection.
• 401(k) plan with company match, pension options, and employee stock purchase programs.
• Dependent care reimbursement accounts and backup child/elder care assistance.
• Adoption, surrogacy, and doula reimbursement support.
• Educational assistance programs, including select fully funded opportunities.
• Wellness initiatives with financial incentives and health-focused resources.

Qualifications for Branch Banking Officer:

• Experience: Minimum of 5 years of related experience, including at least 2 years in a leadership or supervisory role.
• Education: A college degree is not required. Equivalent combinations of education, certifications, military service, or relevant experience may also be considered.
• Skills: Leadership, banking operations knowledge, customer relationship management, consultative selling, decision-making, proactive problem-solving, people management, and results orientation.
• Competencies: Ability to manage multiple priorities, communication skills, digital awareness, delegation, multitasking, and sales leadership.
• Certifications/Licenses: No certifications or licenses are required.

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