Customer Banking Advisor

Job Description:

The Customer Banking Advisor represents FirstBank’s dedication to exceptional customer service by processing transactions with precision, understanding and fulfilling client needs, and effectively recommending banking products and services through a structured needs assessment approach.

Qualifications:

A high school diploma or equivalent is required
At least one year of prior banking experience is preferred
Notary certification is considered an advantage

Essential Duties and Responsibilities:

Assess customer needs and provide appropriate recommendations by explaining bank products and services in accordance with established guidelines, brand standards, and service models; connect customers with the right bank partners when necessary.
Support customers with a wide range of transactional inquiries, including account balances, transaction history, service fees, and interest-related information.
Assist with Financial Center operations by performing responsibilities related to Teller, Teller Manager, and Financial Service Representative roles as needed.
Develop and maintain strong relationships with both individual and business clients to achieve personal and branch goals tied to accounts, sales, and teller functions.
Ensure delivery of consistent, high-quality customer service across all interactions in alignment with FirstBank standards.
Comply with all banking regulations, internal controls, operational procedures, and risk management policies, including adherence to required security protocols.
Maintain dependable attendance and punctuality.
Carry out additional responsibilities as assigned.

About FirstBank:

FirstBank is an Equal Opportunity Employer, including individuals with disabilities. Recruitment agencies and staffing firms must not submit unsolicited resumes without an approved agreement.

Customer Banking Advisor

Location : Franklin, TN, 37069