Client Service Executive

Job Description:Client Service Executive

With more than 60 years of excellence in the Financial Services industry, Raymond James is seeking a proactive and detail-oriented Client Service Executive. The ideal candidate is highly motivated, brings strong problem-solving skills, and thrives in a collaborative environment. This pivotal role delivers high-quality administrative support to Financial Advisors, their prospective and existing clients, and fellow branch team members.

Key Responsibilities:

• Manages a high volume of daily client interactions, including routine inquiries and meeting coordination, via phone, in person, virtual platforms, and written correspondence.
• Provides essential support to Financial Advisors and branch staff by working independently and collaboratively within a team environment.
• Accurately processes client financial transactions and advisor/branch expenses with strong attention to detail and organization.
• Initiates new client accounts and researches client and security information using internal systems and technology platforms.
• Reviews and verifies client documentation to ensure compliance with firm and regulatory standards, following up to ensure completeness and accuracy.
• Prepares written communications, documentation, and evaluations to strengthen client relationships and support business development.
• Develops concise business summaries and customized reports for advisor review.
• Maintains accurate client records and files using Client Relationship Management (CRM) software.
• Supports Financial Advisors with marketing initiatives, including coordinating seminars and client-focused events.
• Enters trade orders as directed by the Financial Advisor.
• Participates in training, cross-training, and professional development activities to remain current with firm and industry policies.
• Performs additional duties as assigned.

Knowledge Of:

• Organizational structure, policies, mission, and operational practices.
• Standard office procedures, methods, and administrative practices.
• Investment principles, methodologies, and practices within the securities industry.
• Financial markets, financial products, and applicable regulatory requirements.

Skills In:

• CRM and contact management systems for tracking client interactions and maintaining accurate records.
• Microsoft Excel for spreadsheet creation, data management, and report generation.
• Clear and effective communication across in-person, virtual, phone, and written channels.
• Use of standard office equipment and required software applications.
• Reviewing, analyzing, and interpreting detailed account information.
• Managing multiple responsibilities with shifting priorities in a fast-paced environment.
• Identifying urgent matters and prioritizing competing demands effectively.
• Proactive follow-up to ensure issues and discrepancies are resolved.
• Maintaining professionalism and delivering exceptional customer service under pressure.
• Applying critical thinking and problem-solving skills to achieve timely solutions.
• Using mathematical skills to process account and transaction data accurately.
• Communicating effectively across all organizational levels.
• Working independently and collaboratively within a team setting.

Ability To:

• Perform responsibilities independently and as part of an integrated team.
• Consistently deliver a high level of customer service.

Education and Experience:

A high school diploma or equivalent is required. One year or more of experience in the securities industry or a related field is preferred. An equivalent combination of education, training, and experience approved by Human Resources may be considered.

About the Company:

Raymond James associates are guided by five core behaviors—Develop, Collaborate, Decide, Deliver, and Improve—which reflect the firm’s commitment to client focus, integrity, independence, and a disciplined, long-term perspective.

Team members at all levels are encouraged to grow professionally, collaborate effectively, make thoughtful, client-centered decisions, take ownership of results, and contribute to the firm’s continuous improvement.

Raymond James fosters a people-first culture that values individuality, diverse backgrounds, and unique experiences. The firm is an equal opportunity employer, and employment decisions are based on merit and business needs.

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