Universal Banker

Job Description:

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, identifying and addressing customer needs, and successfully offering bank products and services through a structured needs discovery process.

Qualifications:

Education: High school diploma or equivalent required

Experience: Minimum one year of banking experience preferred

Certifications and Licenses: Notary preferred

Essential Duties and Responsibilities:

Identify customer needs and provide guidance when recommending and explaining bank products and services using established guidelines, brand standards, and service model; refer customers to appropriate bank partners when required.
Assist customers with both basic and advanced transactional needs, including inquiries related to account balances, transaction history, service charges, and interest rates.
Support Financial Center operations by performing Teller, Teller Manager, and Financial Service Representative duties as needed.
Build and maintain relationships with consumer and business clients to achieve individual and branch goals for accounts, sales, and teller operations.
Deliver consistent, high-quality FirstBank customer service across all interactions.
Follow all banking regulations, internal controls, operational procedures, and risk management policies; adhere to required security protocols.
Maintain regular and reliable attendance.
Perform additional duties as assigned.

About FirstBank:

FirstBank is an Equal Opportunity Employer, including individuals with disabilities. Recruitment agencies and staffing firms must not submit unsolicited resumes without an approved agreement.

Universal Banker

Location : Pigeon Forge, TN, 37863