Branch Service Manager

Job Description for Branch Service Manager:

Your position as a Branch Service Manager at PNC entails leading a retail banking branch to boost revenue, enhance customer happiness, and ensure operational effectiveness. Your responsibilities will revolve around managing branch priorities, cultivating team development, and providing a distinguishable customer journey across all banking interfaces.

Benefits:

PNC presents a thorough benefits program crafted to aid employees presently and in the future:

• Coverage for medical treatments, prescribed medications, dental procedures, and vision care, offering the potential for Health Savings Account participation.
• Employees have access to insurance policies that extend coverage to their immediate family members.
• Shielding individuals from short- and long-term disability risks.
• Options available to employees include a 401(k) plan with a company match, a pension scheme, and the ability to invest in company stocks.
• Financial support for caring for dependents and availability of contingency plans for childcare or eldercare.
• Financial assistance for adoption, surrogacy, and doula care.
• Educational support programs, some of which cover all expenses.
• Resilient wellness strategies incorporating financial motivators.

Job Responsibilities:

• Effectively coordinates priorities through strategic planning and successful implementation to boost branch performance.
• Enhances revenue growth and builds long-term customer trust through advisory conversations and individualized financial packages.
• Delivers a tailored customer experience focused on simplifying banking operations across all channels.
• Drives and affects a vast network of ecosystem partners in reaching organizational goals.
• Develops a strong team by recruiting, orienting, training, and nurturing staff members.
• Guides and coordinates a unique sales tactic aimed at hitting sales benchmarks and strengthening customer allegiance.
• Increases branch revenue through obtaining new clients and growing the portion of spending from consumer and business households.
• Improves business banking results via cultivating business opportunities and active community participation.
• Instructs employees on consultative sales strategies to boost client financial wellness and attain goals.
• Demonstrates a foundational knowledge of financial reports, including balance sheets and income statements.
• Maintains a focus on delivering a specialized client experience through leadership and coaching.
• Advocates for the implementation of technology-enabled communications to deliver solutions and guidance-focused consultations to customers.
• Skillfully resolves customer complaints to facilitate smooth functioning of banking services and uphold customer happiness.
• PNC links together every aspect of its services to create a seamless customer interaction across all channels.
• Gains and sustains exceptional workforce through methodical orientation, mentorship, and support for career progression.
• Gives importance to fostering the development of talents within the team and enforcing performance benchmarks with regular feedback.
• Sets an example by upholding PNC's values and promoting a supportive atmosphere for all employees.
• Manages the risk factors associated with operations, human capital, reputation, and business operations.
• Demonstrates the ability to make informed choices to address sales practice vulnerabilities.
• Ensures alignment with regulatory guidelines, internal policies, and established procedures.

Qualifications:

• Experience Needed: A minimum of 5 years of related experience is required, including a minimum of 2 years in a leadership role.
• Attainment of a formal degree is not a prerequisite, as a blend of educational qualifications, certifications, or military service may suffice.
• Skills: Taking ownership of responsibilities, banking industry knowledge, providing guidance to clients, enhancing customer experiences, cultivating customer loyalty, making judgements, overseeing teams, being proactive, emphasizing goal achievement.
• Digital Awareness encompasses understanding and utilizing digital technologies and platforms to enhance business operations.
• Certifications/Licenses: None required.

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